Angela "Clementine" Knapp
Lakeland,FL
Summary
Professional coffee and food service specialist with strong background in barista training, managing, and culinary preparation. Skilled in espresso techniques, customer service, shift scheduling, social media management, and workflow optimization. Reliable and results-driven, ensuring high standards in every aspect of preparation and team performance. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Senior Food and Beverage Server
Walt Disney World
Lake Buena Vista, FL
- Handled cash transactions accurately, balancing daily sales reports at the end of each shift.
- Managed inventory effectively, reducing waste and maintaining appropriate stock levels.
- Trained new employees on restaurant policies and procedures, ensuring consistent service quality.
- Ensured compliance with health and safety regulations, maintaining a safe environment for both guests and staff members.
Assistant Manager / Barista Trainer
Andrew's Coffee
Lakeland, FL
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created work schedules for each week
- Responded to customer feedback daily through social media
Substitute Teacher
Kelly Educational
Lakeland, FL
09.2018 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
Line Cook / Prep Cook
Walk-On's Bistreaux & Bar
Lakeland, FL
05.2020 - 09.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
Education
High School Degree -
Kathleen High School
05.2018
Skills
- Strong communication skills
- Reliability and punctuality
- Exceptional customer service
- Team leadership qualities
- Flexible schedule availability
- Food safety compliance
- Staff training
- Allergy awareness
- Conflict resolution expertise
- Cash handling experience
- Strong work ethic
- Customer service
- Food safety
- Guest engagement
- Inventory management
- Relationship management
- Shift management
Certification
ServSafe Food Handler
Timeline
Assistant Manager / Barista Trainer
Andrew's Coffee
05.2023 - Current
Line Cook / Prep Cook
Walk-On's Bistreaux & Bar
05.2020 - 09.2021
Substitute Teacher
Kelly Educational
09.2018 - Current
Senior Food and Beverage Server
Walt Disney World
High School Degree -
Kathleen High School