Angela D (Angie) Graham

• Daily working of front office staff and schedule
• Work directly with staff, physicians, audiologist & nurse practitioner
• Open Office - (Key Holder)
• Deposit- When needed ( First Citizens Approved)
• Monthly Lab Corp Bill- Post & Settle that invoice
• Order all front office supplies
• Encounter Tracking Reports
• Travel Schedule
• Check schedules for cancellations- Remove if needed
• Post all surgeries, hospital or ER charges
• Monthly Meetings with Fuel Medical (Advisory Marketing) - For marketing ENT, Audiology & Allergy
• Cover front office- Check In, Check Out & Travel
• Approve Time- Vacations, Sick etc
• Collections- Work the collections report, adjust off balances to "BD" status, Send accounts to outside collections
• Returned Checks
• Social Media- Facebook
• Allergy- Help with the marketing & the process of posting
• Billing Audit Statement
• Help with Credit Balance Report when needed
• Fleet Car Maintenance
• Audiology- Can work that front office department. Creating their schedule, Sertoma approvals, Voc Rehab Authorizations & posting, IHT scheduling, checking hearing aids in & out, posting hearing aids, ordering supplies

Working the collection accounts, calling patients, sending out letters, adjusting off accounts, sending to outside collections.

• 481648 -
• Industrial Hearing Testing, working with companies to schedule, test, & bill for the industrial hearing test
• This certification expired in 2018 and was not needed for renewal.

• Audiology- Implementing a Sertoma Application for Indigent patients, reviewing all applications, helping set up the pricing scale for the hearing aid levels, making sure all invoices are priced & charged correctly
• Handling the policy manual & all changes to the manual.

Front office duties. This included scheduling appointments, making schedules, check in & check out, ordering supplies for this area & learning to clean hearing aids, tympanometry, & rooming patients for the audiologist.

• Duties
• This included scheduling appointments, making schedules, check in & check out, ordering supplies for this area & learning to clean hearing aids, tympanometry, & rooming patients for the audiologist.

• Coached employees through day-to-day work and complex problems.
• Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
• Account Collections
• Insurance Processing

• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
• Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
• Assisted customers with account inquiries, resolving issues promptly and professionally.

• Enhanced patient care by accurately performing EKG testing and analyzing results.
• Streamlined diagnostic processes for faster results by maintaining and calibrating EKG equipment.
• Boosted patient satisfaction through effective communication and empathy during EKG procedures.
• Collaborated with healthcare teams to provide efficient and accurate patient diagnosis, improving treatment plans.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.