ANGELA G . ROBINSON
Macon,GA
Summary
Highly motivated customer service / Sales Associate with a solid understanding of the customer satisfaction Customer-focused Multi-task-oriented Solid team player with upbeat, positive attitude. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Insurance Agent
Columbian Financial Group
Binghamton, NY
09.2017 - Current
- Analyzed customer needs and then provided the best options, upselling products, and services.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and their families.
Remote Licensed Insurance Agent
TTEC
10.2023 - 12.2024
- Identified customer needs, analyzed data, and recommended appropriate products and services.
- Advised clients on health insurance options, including coverage and cost comparisons.
- Verify eligibility criteria before enrolling a customer into a plan.
Customer Service Representative
Convergys Corp
09.2008 - 03.2016
- Customer Service: Handling incoming customer care calls by responding to questions concerning customers' accounts. Exceeding customers' expectations by delivering solutions based on customers' needs, and increasing customer awareness of products and services. Working independently in a home-based environment.
Remote Sales Agent
LiveOps
11.2005 - 01.2007
- LiveOps handles incoming sales calls by placing orders for products and services. They work independently in a home-based environment.
Customer Operation Assistant Manager
Cingula Wireless
Atlanta, GA
08.1999 - 08.2001
- Responsible for the resolution of complaints escalated to the executive level, related to service and equipment questions, billing inquiries, and grievances. Exceed customer expectations by delivering solutions based on customers' needs. Assisted in coaching new hires.
Sales Representative
BellSouth Advertising & Publishing
Clarkston, GA
08.1996 - 09.1999
- Canvased existing advertiser and identified new business to increase revenue and secure new accounts .Earned "Top Seller" for two consecutive years 1997- 1998 exceeding my sales objective by 20%.
Education
Atlanta Medical & Dental
Atlanta, GA1985
Skills
Billing, coaching, Customer Service, customer care, sales ,Data Collection, Data Entry, Documentation Internet Research Organizational Skills,Research, Scheduling,Microsoft Office Suite
- Billing, coaching, conflict resolution, Customer Service, customer care, Data Collection, Data Entry, Documentation, listening, Microsoft Office Suite, Internet Research, Organizational Skills, Strong organizational skills, problem solver, Research, sales, Scheduling, team player, Telecommunication
Additional Information
- AWARDS , The President Club Award winner at BellSouth Advertising for Sales Performance , Year 1997 &1998.
Certification
- Licensed in the state of GA for Life and Health
Timeline
Remote Licensed Insurance Agent
TTEC
10.2023 - 12.2024
Insurance Agent
Columbian Financial Group
09.2017 - Current
Customer Service Representative
Convergys Corp
09.2008 - 03.2016
Remote Sales Agent
LiveOps
11.2005 - 01.2007
Customer Operation Assistant Manager
Cingula Wireless
08.1999 - 08.2001
Sales Representative
BellSouth Advertising & Publishing
08.1996 - 09.1999
Atlanta Medical & Dental
- Licensed in the state of GA for Life and Health
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