Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
25
25
years of professional experience
Work History
Registered Nurse Clinical Manager
Amedysis Home Health
11.2023 - Current
Spearheaded initiatives focused on chronic disease management and prevention, resulting in increased patient engagement and improved overall health outcomes for the target population.
Managed nursing schedules and staffing levels, ensuring optimal coverage for all shifts without compromising patient care standards.
Streamlined workflow processes for increased efficiency and productivity in the clinical setting.
Served as a liaison between patients, families, and physicians, facilitating open communication lines and resolving conflicts when necessary.
Mentored new nurses, providing guidance on best practices and professional development opportunities.
Customer Service Representative
Enterprise Holdings
03.2023 - 10.2023
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Responded to customer requests for products, services, and company information.
Collaborated with team members to develop best practices for consistent customer service delivery.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Exhibited high energy and professionalism when dealing with clients and staff.
Registered Nurse
Interim Home Health
04.2020 - 06.2022
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Educated family members and caregivers on patient care instructions.
Registered Nurse MOM-BABY
Moses Taylor Hospital
11.2014 - 02.2018
Educated families on newborn care techniques such as feeding, bathing, diapering, and comforting strategies.
Performed comprehensive assessments on both mother and newborn during each shift, identifying any potential problems early for prompt intervention.
Promoted breastfeeding success by offering lactation support and resources to new mothers.
Administered medications accurately and safely according to physician orders throughout the postpartum period.
Prepared patients for discharge by providing thorough education on self-care, infant care, and follow-up appointments.
Provided culturally sensitive care by respecting diverse family values and traditions related to childbirth and the postpartum period.
Collaborated with interdisciplinary team members for optimal patient outcomes in the postpartum period.
Register Nurse Case Manager
Allied Services Home Health
11.2006 - 11.2014
Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
Maintained meticulous documentation of all case management activities, ensuring compliance with regulatory requirements and facilitating seamless transitions of care between providers.
Reduced hospital readmission rates by closely monitoring patients'' progress and promptly addressing potential complications.
Enhanced patient satisfaction through consistent communication and collaboration with interdisciplinary healthcare teams.
Educated patients and families about disease processes, medical treatments, self-care techniques, and available community resources.
Registered Nurse
COMMUNITY MEDICAL CENTER
11.2000 - 11.2006
Maintained accurate documentation of all nursing interventions, assessments, and patient responses during the entire stay in the postpartum unit.
Developed strong rapport with patients through active listening skills and empathy, fostering a trusting relationship between nurse and patient.
Facilitated smooth transitions from labor and delivery to postpartum units by coordinating timely transfers and thorough report handoffs.
Educated families on infant care, promoting healthy development and bonding.
Clinical Placement Student Nurse Practitioner at Health and Wellness PsychiatryClinical Placement Student Nurse Practitioner at Health and Wellness Psychiatry