Angela Michelle Sikes
Callahan,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at RYO Tobacco. Excelled in problem-solving and customer service, significantly improving store environment and efficiency. Skilled in multitasking, organization, and fostering positive relationships, demonstrating a strategic approach to achieving business goals.
Overview
2022
2022
years of professional experience
Work History
Store Manager
RYO Tobacco
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Housekeeping
Gayle Sikes
Fernandina Beach, FL
04.2015 - 09.2021
- Supported store cleanliness initiatives by performing routine housekeeping tasks as needed.
- Maintained efficient communication with housekeeping staff to guarantee timely room availability.
- Optimized room inventory by coordinating closely with housekeeping, maintenance, and front desk departments.
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping processes and procedures.
- Upheld housekeeping standards by keeping space clean and free of hazards.
- Maintained cleanliness standards throughout the hostel by overseeing housekeeping tasks and quality control checks.
Education
Diploma - General Studies
Fernandina Beach High School
Fernandina Beach, FL06.1991
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Shift scheduling
- Policies and procedures
- Work Planning and Prioritization
- Strategic thinker
- Hourly shift management
- Verbal and written communication
Timeline
Housekeeping
Gayle Sikes
04.2015 - 09.2021
Store Manager
RYO Tobacco
Diploma - General Studies
Fernandina Beach High School