Angela Morgan
Phlebotomist
Redmond,OR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Phlebotomist Technician
American Red Cross Blood Services
Bend, OR
10.2021 - 09.2023
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Monitored patients for reactions and verified sample quality.
Correctional Officer
Marana Correctional Treatment Facility
Marana, AZ
05.2019 - 06.2021
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Customer Service Specialist
Conduent
Tigard, OR
02.2018 - 03.2019
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Parent Mentor
Department Of Human Services
Clackamas, OR
06.2015 - 11.2017
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Maintained detailed case histories, metrics and reports to meet strict standards.
Drug and Alcohol Intern
Cascadia Behavioral Healthcare
Portland, OR
06.2012 - 04.2013
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Developed individual treatment goals based on history and diagnosis.
- Facilitated group and individual therapy in outpatient setting.
Education
No Degree - Social Work
Concordia University
Portland, OR06.2016
Associate of Applied Science - Drug Abuse Counseling
Portland Community College
Portland, OR06.2013
Skills
- Hemoglobin Testing
- Patient Confidentiality
- Venipuncture
- Recording Data
- Quality Assurance
- Problem Resolution
- Stock Replenishment
- Product Merchandising
- Crisis Management
- Prisoner Transport
- Evidence Preservation
- Surveillance
- Staff Management
- Schedule Development
- Data Analytics
- Inventory Control
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Phlebotomist Technician
American Red Cross Blood Services
10.2021 - 09.2023
Correctional Officer
Marana Correctional Treatment Facility
05.2019 - 06.2021
Customer Service Specialist
Conduent
02.2018 - 03.2019
Parent Mentor
Department Of Human Services
06.2015 - 11.2017
Drug and Alcohol Intern
Cascadia Behavioral Healthcare
06.2012 - 04.2013
No Degree - Social Work
Concordia University
Associate of Applied Science - Drug Abuse Counseling
Portland Community College