ANGELA N. SMITH
Customer Service Rep II
Gardendale,AL
Summary
Knowledgeable and dedicated customer service professional with nearly 15 years experience in the waste industry. A team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Representative II
Clean Earth
Birmingham, AL
04.2020 - Current
- Managed one of the largest portions of healthcare accounts in the company
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with internal and external customers.
Customer Service Representative II
Stericycle Environmental Solutions
Birmingham, AL
09.2017 - 04.2020
- Provided primary customer support to internal and external customers..
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues
- Communicated professionally with colleagues and clients.
Transportation Coordinator
Stericycle Environmental Solutions
Birmingham, AL
04.2014 - 09.2017
- Planned and research routes for drivers in the southeast
- Assisted transportation manger in his duties
- Prepared and updated employees' daily work schedules and resolved problems that arose
- Communicated with drivers, customers, and customer service on changes to work schedules and expections
Customer Service Representative
PSC
Birmingham, AL
08.2008 - 04.2014
- Trained and mentored new team members and managers on accounts and policies to build cohesive groups and promote operational performance.
- Created improved filing system to maintain secure client data.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
Bachelor of Science - Environmental Science
Skills
Spreadsheet management
Loading & shipping schedules
Attention to Detail
MS Office
Timeline
Customer Service Representative II - Clean Earth
04.2020 - Current
Customer Service Representative II - Stericycle Environmental Solutions
09.2017 - 04.2020
Transportation Coordinator - Stericycle Environmental Solutions
04.2014 - 09.2017
Customer Service Representative - PSC
08.2008 - 04.2014
Sam Houston State University - Bachelor of Science, Environmental Science