ANGELA REMI HUGO
Marikina,Philippines
Summary
Forward-thinking Operations Specialist bringing almost three years of expertise in in reviewing tests for emails, fraud and HL sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Power Point, Word and Excel.
Overview
9
9
years of professional experience
Work History
Quality Senior Specialist
JP Morgan Chase Bank, N.A. Phil. Global Service Center
JP Morgan Tower
08.2021 - Current
- Executed QA testing against established criteria; however, testing required subject matter expertise with the ability to draw inferences, identified root cause and made recommendations for corrective action
- Entered quality information for tracking and reporting in ACES
- Worked with other Quality Specialists to ensure all quality files received are processed within the given SLA - Followed documented quality policy and procedure as well as detailed instruction from quality manager. supervisor or auditor.
- Review and monitor branch email across US Chase branches.
Fraud Specialist I
JP Morgan Chase Bank
Taguig
05.2015 - 08.2021
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Enhanced company security with advanced fraud monitoring systems and tools.
- Collaborated with cross-functional teams to develop and implement effective anti-fraud policies.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Handled Fraud Plastics Operations which includes all credit card transactions.
- Reviewed customer accounts and understood typical spending pattern and highlighted possible fraudulent transactions and activities.
- Reviewed customer accounts and detected fraud trend in new applications.
Education
Bachelor of Arts - Major in Audio Visual Communications
Bicol University
Legazpi, Albay04.2007
Skills
- Customer Relationship Management
- Quality Assurance
- Training and Development
- Time Management
- Customer Relations
- Quality Assessment
- Documentation Management
- Audit Reporting
- Materials Inspection
- Risk Assessment
- Sampling
- Quality Improvement
- Training Implementation
- Quality Processes
Timeline
Quality Senior Specialist
JP Morgan Chase Bank, N.A. Phil. Global Service Center
08.2021 - Current
Fraud Specialist I
JP Morgan Chase Bank
05.2015 - 08.2021
Bachelor of Arts - Major in Audio Visual Communications
Bicol University