Kimberly Kaspirek
Rocket Mortgage
Saint Clair Shores,USA
16
years of professional experience
Support Specialist experienced in information management and technical issue resolution. Enhanced operational efficiency and improved client satisfaction through effective problem-solving and communication. Focused on team collaboration and adapting to dynamic needs to achieve results.
Work History
Senior Quality Monitoring Support Specialist
14 Years 10 Months- Trained and guided junior team members as a subject matter expert on best practices to enhance team performance.
- Validated accuracy of client data through extensive auditing.
- Evaluated processes and procedures to identify improvement opportunities and streamline operations.
- Developed multi-layered, detailed reports for management team, facilitating informed decision-making.
- Evaluated processes and procedures, identifying improvement opportunities to streamline operations.
- Assisted in the development of user training materials and FAQ documents.
- Coordinated with vendors for product ordering and delivery services.
- Performed a variety of clerical and administrative duties pertaining to on-site support.
Massage Therapist
2 Years 1 Month- Educated clients on Swedish, prenatal, hot stones, and chair massage techniques to enhance relaxation and overall satisfaction.
- Provided therapeutic massage to clients, enhancing relaxation and physical well-being.
- Utilized various massage techniques, including Swedish, deep tissue, and trigger point therapy.
- Assessed client needs through comprehensive consultations and customized treatment plans.
Education
Associate of Applied Science - Therapeutic Massage
Bachelor of Science - Cyber Security
Skills
Healthcare compliance
Process improvement
Data analysis tools
Reporting proficiency
Data visualization
Project management
Strategic training
Recordkeeping expertise
Security protocol adherence
Customer relationship management
Customer satisfaction
Customer service
Service support
Client communication skills
Team collaboration skills
Performance feedback
Coaching techniques
Empathetic support
Microsoft Office
Data quality assessment
Recordkeeping skills
Technical assistance
Incident management
Data collection
Helpdesk operations
Customer engagement
Client communication
Timeline
Senior Quality Monitoring Support Specialist
Rocket Mortgage
07.2011 - 05.2026Read More
Massage Therapist
Natural Health Massage Therapy
06.2010 - 07.2012Read More
Baker College
Associate of Applied Science from Therapeutic Massage
Read More
Excelsior College
Bachelor of Science from Cyber Security
Read More