Kimberly Kaspirek
Saint Clair Shores,MI
Summary
Support specialist with extensive experience in information management and technical issue resolution. Achievements include enhancing operational efficiency and fostering team collaboration. Proven ability to improve client satisfaction and streamline departmental processes through effective problem-solving and communication.
Overview
16
16
years of professional experience
Work History
Senior Quality Monitoring Support Specialist
Rocket Mortgage
Detroit, Michigan
07.2011 - 05.2026
- Guided junior team members on best practices to enhance team performance.
- Verified accuracy of client data by running periodic audits.
- Created detailed reports of service activities for management to inform decision-making.
- Evaluated processes and procedures to identify improvement opportunities and streamline operations.
- Ensured compliance with company policies regarding security protocols.
- Assisted in the development of user training materials and FAQ documents.
- Coordinated with vendors for product ordering and delivery services.
- Maintained positive working relationship with fellow staff and management.
- Oversaw daily performance of computer systems.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Massage Therapist
Natural Health Massage Therapy
Roseville, USA
06.2010 - 07.2012
- Trained clients in Swedish, prenatal, hot stones, and chair massage techniques to improve relaxation and satisfaction.
Purchasing Assistant
OfficeTeam
Troy, USA
06.2010 - 06.2011
- Assisting buyers with processing orders, calling vendors for pricing information, organizing files into binders, working on up loading files into spread sheets, & assisting with an audit.
- Managed inventory records by tracking all books and labeling them with bar codes for improved organization.
Education
Associate of Applied Science - Therapeutic Massage
Baker College
Clinton Township, MI06-2010
Bachelor of Science - Cyber Security
Excelsior College
Albany, NY06-2026
Skills
- Healthcare compliance
- PeopleSoft expertise
- Data analysis tools
- Reporting proficiency
- Process improvement
- Process improvement strategies
- Project management
- Computer systems proficiency
- Data visualization
- Microsoft Office suite
- Customer engagement
- Client communication skills
- Team collaboration skills
- Performance feedback
- Coaching techniques
- Recordkeeping expertise
- Data entry accuracy
- Support service delivery
- Security protocol adherence
- Empathetic service
- Global product development (GPDS)
Timeline
Senior Quality Monitoring Support Specialist
Rocket Mortgage
07.2011 - 05.2026
Massage Therapist
Natural Health Massage Therapy
06.2010 - 07.2012
Purchasing Assistant
OfficeTeam
06.2010 - 06.2011
Associate of Applied Science - Therapeutic Massage
Baker College
Bachelor of Science - Cyber Security
Excelsior College