Angela Zwally
Soddy-Daisy
Summary
I have a degree in Elementary Education that I used after I graduated from college. I left the profession to work in finance and production. I want to return to the teaching profession. My strengths are flexibility and patience. I taught third and fourth grade for Hamilton County (1996-1998). I then coordinated the Elementary Gifted Program for elementary school students from 1998-2000 for the Westshore School District in Pennsylvania.
Overview
10
10
years of post-secondary education
25
25
years of professional experience
Work History
Warehouse Associate
Amazon.com
Chattanooga
02.2014 - Current
- Walked nine hours daily in pick department to fulfill customer orders efficiently.
- Maintained speed and accuracy to ensure timely order processing.
- Worked a ten-hour shift focused on processing customer orders.
- Inspected and processed returns in designated area to streamline return workflow.
- Communicated conversion of Chattanooga warehouse to customer returns center for operational clarity.
- I have transferred to a 'flexible schedule' and currently only work 15 hours per week.
- I am looking to work an additional ten to fifteen hours per week (where I can move around) in another position outside of the returns center.
Collections Representative
US Xpress
Chattanooga
03.2010 - 06.2013
- I worked as a collections representative.
- Called customer accounts with past due invoices to facilitate payment resolution.
- Arranged payments and followed up with customers to ensure account updates.
- Maintained organization of accounts to facilitate timely payments.
- I had up to 90 accounts in my portfolio.
- Utilized strong communication skills to effectively engage with customers.
Retail Credit Analyst
Case New Holland - CNH INDUSTRIAL
Racine
09.2006 - 11.2009
- Analyzed credit applications from customers who financed equipment from Case New Holland Credit.
- Decided on applicant status as approved, conditionally approved, or declined based on credit analysis.
- Collaborated with sales representatives and dealers to secure optimal financing solutions for customers and enhance company profitability.
Wholesale Support Analyst
Case New Holland - CNH INDUSTRIAL
Racine
05.2004 - 09.2006
- Conducted monthly inventory audits with Case and New Holland dealers to ensure accuracy and compliance.
- Collected past due payments from dealers to maintain cash flow for wholesale operations.
- Provided technical support for internal users on software and hardware issues.
- Analyzed system performance to identify areas for improvement and optimization.
- Collaborated with cross-functional teams to resolve complex technical problems.
Collections Agent
Case New Holland - CNH INDUSTRIAL
New Holland
07.2001 - 05.2003
- Assisted customers with loans from Case and New Holland Credit regarding late payments, extensions, and payment applications.
- Contacted customers to secure collection of past due payments ranging from 30 to 120 days overdue.
- Managed customer accounts to ensure timely payment collections.
- Negotiated payment plans with clients to resolve outstanding debts.
- Investigated account discrepancies and researched payment histories.
Education
Elementary Education -
University of Alabama Tuscaloosa
Tuscaloosa, AL 08.1991 - 05.1996
Bachelor of Science - Elementary Education
University of Alabama
Tuscaloosa, AL 08.1991 - 05.1996
Skills
- After graduating from college, I taught fourth grade at Thrasher Elementary and third grade at North Hamilton Elementary I worked from Hamilton county from 1996-1998
- I was the Elementary Gifted Coordinator for Westshore School District, located in Cumberland County, Pennsylvania I held this position for two years I worked as an itinerant teacher, traveling to five schools during the week (This was pull-out program) I was responsible for identifying their strengths and needs, writing their individualized education programs and meeting with parents It was my responsibility to enhance or advance their current curriculum
Timeline
Warehouse Associate
Amazon.com
02.2014 - Current
Collections Representative
US Xpress
03.2010 - 06.2013
Retail Credit Analyst
Case New Holland - CNH INDUSTRIAL
09.2006 - 11.2009
Wholesale Support Analyst
Case New Holland - CNH INDUSTRIAL
05.2004 - 09.2006
Collections Agent
Case New Holland - CNH INDUSTRIAL
07.2001 - 05.2003
Elementary Education -
University of Alabama Tuscaloosa
08.1991 - 05.1996
Bachelor of Science - Elementary Education
University of Alabama
08.1991 - 05.1996