Angela Y. Williams
Long Beach,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Auto Insurance Specialists LLC
08.2005 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Managed call-in customers with questions and updates/changes to their auto. home, motorcycle or rv policies, averaging over 30 calls per day.
- Described product highlights and benefits to help guide purchasing decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Event Coordinator
Sassy Classy Events
02.2020 - Current
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Performed event coordination for larger parties and gatherings.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Education
Skills
- Reviewing documents
- Security Protocols
- Strategic planning
- Relationship building
- Educating clients
- Self-motivated nature
- Goal planning
- Documentation skills
- Specializing in customer relations
- Complaint Handling
Timeline
Event Coordinator
Sassy Classy Events
02.2020 - Current
Customer Service Representative
Auto Insurance Specialists LLC
08.2005 - Current
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