Angela Y. Williams
Long Beach,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Auto Insurance Specialists LLC
Cerritos, Ca
08.2005 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Managed call-in customers with questions and updates/changes to their auto. home, motorcycle or rv policies, averaging over 30 calls per day.
- Described product highlights and benefits to help guide purchasing decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Event Coordinator
Sassy Classy Events
Long Beach, Ca 90807
02.2020 - Current
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Performed event coordination for larger parties and gatherings.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Skills
- Reviewing documents
- Security Protocols
- Strategic planning
- Relationship building
- Educating clients
- Self-motivated nature
- Goal planning
- Documentation skills
- Specializing in customer relations
- Complaint Handling
Timeline
Event Coordinator
Sassy Classy Events
02.2020 - Current
Customer Service Representative
Auto Insurance Specialists LLC
08.2005 - Current