Angel DeJesus Garcia
Chicago,IL
Summary
Trusted to supervise operations and maintain guest safety in high-volume environments with The Sports Facilities Companies while delivering professional customer service and resolving guest concerns. Demonstrated strong communication, organization, and administrative skills by assisting guests, managing spreadsheets and customer records with First Lady, and maintaining professionalism and policy compliance while supporting large public venues through Monterrey Security.
Overview
2
2
years of professional experience
Work History
Ice Operations Supervisor
The Sports Facilities Companies
Chicago, IL
11.2024 - Current
- Operate and maintain ice resurfacing equipment (Zamboni) to ensure high-quality ice conditions and safe skating surfaces.
- Supervise daily rink operations, including monitoring guest safety, enforcing rink rules, and maintaining an organized environment.
- Assist with ticket scanning, wristband distribution, and guest service during high-volume public skating sessions.
- Communicate with team members and management to coordinate ice maintenance schedules and operational needs.
- Provide professional customer service by assisting guests, answering questions, and addressing concerns.
Event Security
Monterey Security
Chicago, IL
06.2024 - Current
- Responsible for maintaining safety and order at major venues including Soldier Field and Wintrust Arena.
- Screened guests, monitored entrances and exits, and enforced venue policies to ensure a safe environment.
- Provided clear directions and assistance to guests while maintaining a professional and approachable presence.
- Demonstrated strong situational awareness, communication, and teamwork in high-traffic, high-pressure event settings.
Guest Services Ambassador
Chicago’s First Lady
05.2024 - Current
- Provided professional and friendly guest service while assisting with ticket sales, scanning, and general customer support in a fast-paced environment.
- Communicated with customers through phone and email to answer questions, assist with bookings, and resolve issues.
- Maintained organized spreadsheets to track customer orders, reservations, and operational records.
- Demonstrated strong communication, teamwork, and attention to detail while supporting daily operations.
Education
High School Diploma - Accounting And Finance
Curie Metro High School
4959 S Archer Ave, Chicago, IL, 6063206.2025
Skills
Bilingual: English and Spanish
Customer Relations & Guest Experience
Conflict Resolution & De-escalation
Team Collaboration
Professional Communication (Phone & Email)
Record Keeping & Administrative Support
Policy Enforcement & Compliance
Organizational & Time Management Skills
Spreadsheet & Data Tracking
Performance Monitoring
Interests
Music, Basketball, Running, Soccer, Working Out, Chess
ACHIEVEMENTS & AWARDS
Employee of the Month – CEC Entertainment (Dec 2023), Employee of the Month – Chicago’s First Lady (Aug 2024)
Languages
Spanish
Native or Bilingual
Timeline
Ice Operations Supervisor
The Sports Facilities Companies
11.2024 - Current
Event Security
Monterey Security
06.2024 - Current
Guest Services Ambassador
Chicago’s First Lady
05.2024 - Current
High School Diploma - Accounting And Finance
Curie Metro High School