Angele Subia
Commerce City,CO
Summary
Highly organized and detail-oriented with experience in front desk operations and patient scheduling. Committed to upholding HIPAA regulations and fostering a positive patient experience through effective communication and efficient office management.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Housekeeping PM Lead
Denver West Marriott Hotel
Golden, CO
12.2015 - 08.2016
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Conducted regular inspections of guest rooms and common areas, maintaining high cleanliness standards.
- Supervised housekeeping staff, ensuring adherence to cleanliness standards and operational procedures.
- Addressed guest feedback regarding cleanliness issues promptly, improving overall satisfaction ratings.
- Mentored junior staff in best practices for sanitation and safety protocols within the workplace.
- Developed strong communication channels among housekeeping staff, promoting open dialogue regarding task assignments and expectations.
- Enhanced guest satisfaction through meticulous attention to detail in room cleaning and presentation.
Customer Service Representative
Metro Express Car Wash
Englewood, CO
10.2016 - 05.2017
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Provided detailed product knowledge to customers, ensuring informed decision-making during service interactions.
- Assisted in training new staff on operational procedures and customer engagement strategies.
- Monitored service quality and implemented improvements based on customer feedback for enhanced experiences.
Flagger
WS Barricade
Frederick, CO
10.2021 - 05.2022
- Directed traffic flow to ensure safety and compliance at work sites.
- Collaborated with team members to set up and maintain traffic control devices.
- Monitored site conditions to identify potential hazards and implement corrective measures.
- Trained new flaggers on safety protocols and operational procedures.
- Coordinated with construction crews to optimize workflow and minimize disruptions.
- Conducted regular inspections of traffic control setups for accuracy and effectiveness.
- Enhanced communication between drivers and work crews through clear signaling techniques.
- Developed strategies for improving traffic management efficiency during peak hours.
- Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
- Displayed excellent decision-making skills under pressure while managing heavy vehicle traffic during unexpected events or incidents onsite.
Receptionist
Stout Street Foundation
Commerce City, CO
05.2025 - Current
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Provided excellent customer service through effective communication with clients and staff.
- Maintained accurate records of incoming calls, messages, and correspondence for efficient follow-up.
- Collaborated with team members to streamline office procedures and improve workflow efficiency.
- Trained new reception staff on office protocols and software systems to enhance team performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive a positive a positive a positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered the central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and the company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving the facility for security purposes.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Maintained clean and welcoming reception area, contributing to positive a positive first impression for visitors.
Medical Clerk
Stout Street Foundation
Commerce City, CO
05.2025 - Current
- Processed medical records and documentation with attention to detail and compliance standards.
- Coordinated communication between healthcare providers and patients, ensuring timely information exchange.
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Assisted in maintaining inventory of medical supplies, optimizing resource availability for clinical staff.
- Ensured confidentiality of sensitive patient information in accordance with HIPAA regulations and organizational policies.
- Ensured compliance with HIPAA regulations by securely storing sensitive patient information both physically and electronically.
- Conducted data entry tasks related to patient demographics, insurance information, and clinical notes with precision for accurate recordkeeping.
- Maintained a clean, organized, and professional front desk area, creating a welcoming environment for patients upon arrival.
- Ensured smooth communication between medical staff and patients through timely relay of messages and accurate documentation of phone calls.
- Gathered information from clients regarding associated medical providers.
- Followed up with providers to address requests and concerns.
- Facilitated patient referrals to specialists, expediting the process and improving overall continuity of care.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Printed and photocopied documents to provide patients with copies of medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Input data into computer programs and filing systems.
Education
GED -
Denver County
Denver, COSkills
- HIPAA regulations
- HIPAA compliance
- Patient confidentiality
- Patient privacy
- Patient scheduling
- Scheduling appointments
- Attention to detail
- Strong organizational skills
- Time management
- File organization
- Appointment setting
- Professional telephone etiquette
- Active listening
- Interpersonal relationship building
- Lifelong learning
Certification
QMAP Certification
HIPPA Certified
Timeline
Receptionist
Stout Street Foundation
05.2025 - Current
Medical Clerk
Stout Street Foundation
05.2025 - Current
Flagger
WS Barricade
10.2021 - 05.2022
Customer Service Representative
Metro Express Car Wash
10.2016 - 05.2017
Housekeeping PM Lead
Denver West Marriott Hotel
12.2015 - 08.2016
GED -
Denver County