ANGELEA KIRBY
Postmaster
Crosby,ND
Summary
Successful manager with a proven history of training, managing and evaluating performance for up to 50 employees. Organized Postmaster looking to build upon skills and tackle new responsibilities. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Postmaster
United States Post Office
Crosby, ND
05.2019 - Current
- Assisted customers in determining proper postal service to align with individual needs.
- Hired, trained and evaluated performance of 15 employees.
- Increased productivity by 125% through streamlining hours, procedures and daily post office operations.
- Managed flow, operations and management services for over 50 daily post office visitors.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 87%.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Provided professional services and support in a dynamic work environment.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained strong leadership skills by managing projects from start to finish.
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed daily operations of 15-employee post office.
- Passionate about learning and committed to continual improvement.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
Customer Service Supervisor
United States Post Office
Williston, ND
05.2018 - 05.2019
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached employees through day-to-day work and complex problems.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Researched and corrected customer concerns to promote company loyalty.
- Created, prepared, and delivered reports to various departments.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Completed bi-weekly payroll for employees.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Interceded between employees during arguments and diffused tense situations.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Kept high average of performance evaluations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Delivery& Distribution Clerk
United States Postal Service
Livingston, MT.
08.2016 - 05.2018
- Bulk Mail, Dispatch, Mail Delivery, , Retail Oversee 10 plus employees and 10 contract drivers Accomplish district/regional/office goals, Identify, develop and implement strategic planning and problem solving
- Specialize in getting customers out the door or off the phone with a smile on their face and a resolution to their needs Build sustainable relationships and engage customers daily by taking the extra mile
- Respond to multi line phones and and assist customers quickly
- Perform multifunctional tasks simultaneously
- Manage schedules Run Routes, perform route inspections, add stops, implement route changes as necessary Time keeping, leave management
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Protected people and equipment from hazardous materials by using correct procedures.
Substitute Teacher/Office Staff/Secretarial
Livingston School District
Livingston, MT.
08.2014 - 08.2016
Office Manager
KPG Services
Noblesville, IN
04.2003 - 03.2010
- Customer Service, Multi Line Phones
- Order supplies, keep inventory stocked,
- Run estimates, Schedule Appointments,
- Employee payroll, schedules, etc…
- Bookkeeping, invoicing, deposits
Office Manager/Executive Assistant
Chances, LLC
Fergus Falls, MN.
04.2010 - 1 1
- Order supplies, research vendors for pricing, delivery dates, etc… Scheduling subcontractors, employees, clients Bookkeeping, Payroll, Invoicing, Accountables, Microsoft
- Office Brochures, Advertising, Office Communications Customer Service Arrange travel, manage calender/appointments
Education
Diploma -
Pine View High School
Saint George, UT 08.1989 - 05.1992
Skills
SKILLS & ABILITIES
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Postmaster
United States Post Office
05.2019 - Current
Customer Service Supervisor
United States Post Office
05.2018 - 05.2019
Delivery& Distribution Clerk
United States Postal Service
08.2016 - 05.2018
Substitute Teacher/Office Staff/Secretarial
Livingston School District
08.2014 - 08.2016
Office Manager/Executive Assistant
Chances, LLC
04.2010 - 1 1
Office Manager
KPG Services
04.2003 - 03.2010
Diploma -
Pine View High School
08.1989 - 05.1992