Joell Brown

• Responsible for technical administrative support to the Human Resource Department in the areas of recruiting, personnel actions, HRIS data entry, creating reports, documentation review and processing, answering phones, and providing customer service.

• Performs general office duties.

• Onboarding: Assist with hiring, promotions, transfers and demotions to include: testing, posting jobs including UF College of Medicine, badges, create and maintain requisition folders and communicating by email to manager employee security access form, badge, data entry of all new hire paperwork in Lawson, process e-Verify, prepare interview packets for applicants, prepare on–boarding packets, orientation folders, process employment verifications. Coordinate and complete temporary paperwork, integrity test, background checks. Onboarding process to include confidentiality statement, dress code policy, badges, IT access, HIPAA Training-assign Health Stream access. Maintain excel spreadsheet for temporary and volunteer.

• Volunteer Services: process paperwork for volunteer service to include HIPAA Training, Badges, and acknowledgment letter.

• Badge processing: process and maintain badges for UFJHI employees, Physicians and Residents. Assign badge number, create the profile on the Badge System. Replacement Badges-email to security with new information, create reports, maintain badge extenders.

• Department Invoices: complete check requests, track through excel spreadsheet and route to A/P.

• Maintains inventory of equipment and office supplies (using Spend Map and My Office Products.)

• Customer Service Uniforms: Point of contact of Cintas Company, process all exchanges and returns, process new orders for active and incoming employees and monitor invoices for accuracy and adjustment as needed.

• Project Search: Interview and screen students from project search by matching skill set with the task required in the department. Provide direction and guidance to the student while working in the department. Periodically meet with Project Search to give updates on student and address areas of improvement.

• Maintenance of Logs: Log all Personnel Action Notices (PAN’s), benefit changes (i.e. name changes, FMLA, etc.), and other appropriate documents received by the HR Department into excel spreadsheet. Stamp and route to appropriate HR personnel and or payroll.

• Maintains Files: Maintain employee personnel files for 1,500 employees. Term files, I-9, EEOC and background check files.

• Guided clients through compiling important financial histories and documentation for evaluation.
• Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
• Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
• Kept client financial plans optimized for current market trends and economic conditions.

• Helped appointments flow smoothly by offering skilled support to licensed nursing professionals and office practitioners
• Maintained up-to-date system with current personal, financial, and clinical details for each patient
• Supported patients' needs and maintained strict confidentiality of all medical and personal data.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Adhered to strict HIPAA guidelines to protect patient privacy.

• Resolved billing problems through successful communication with providers and patients
• Helped improve billing systems, including researching and incorporating alternative strategies for handling high-volume work
• Met weekly billing and collections quotas by diligently handling assignments and pursuing payments
• Handled eligibility problems with good investigation skills and analytical approach to tracing and resolving various issues
• Corrected system errors with proactive verification of billing information Managed thousands of dollars in a month billing with high attention to detail.

•Organizes and performs all office and clerical functions including, but not limited to, setting appointments, scheduling meetings, answering the telephone, taking and transcribing meeting minutes.

• Performs general office duties
• Maintains inventory of equipment and office supplies (using Spend Map and My Office Products.)
• complete check requests, track through excel spreadsheet and route to A/P.
• Coordinate and complete temporary paperwork, integrity test, background checks, process employment verifications
• Maintain employee personnel files for over 3000 school board employees, Term files, I-9 , EEOC and background check files

• Organizes and maintains appointments/scheduling. Ensures the scheduling in advance of adequate rooms, reservation and delivery of needed equipment and catering of food, when appropriate, for meetings and training sessions.

• Organizes and maintains Department records, reports, minutes to meetings and other related documents.

• Ensures that overall office operations adhere to current guidelines of the College of Medicine as well as University of Florida and state regulations.

• Develops and maintains database for physicians to include but not limited to medical license renewal, DEA renewal, provider enrollment/credentialing expirations.

• Assist with supply orders and maintains equipment inventory.

• Prepare, edit and distribute correspondence from Division Chief and maintains division administrative files.

• Assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns.
• Maintains a presence in the store by providing excellent customer service.
• Ensures a clean, well-stocked store for customers.
• At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures.
• Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.
• Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts.
• Supports Store Manager in loss prevention efforts.
• Assumes certain management responsibilities in absence of Store Manager.
• Follows all Company policies and procedures.

• Supervises restaurant employees to ensure they perform their jobs responsibilities, so the restaurant achieves customer satisfaction and profitability during their shift.
• Supervises employees and provides adult supervision to employees under the age of 18 years old.
• Motivates, directs and coaches employees to work proficiently at their assigned stations and then follows-up to ensure tasks are completed in a timely manner according to corporate policies and procedures.
• Applies all cost-control tools and processes ensuring the goals of food, paper, and labor are achieved during the shift.
• Ensure employee preparedness to meet the needs of their customers and work diligently to ensure each customer is satisfied with the service and products they receive.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored team members to enhance professional development and accountability in workplace.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Developed strategy to increase sales and drive profits.
• Created employee schedules to align coverage with forecasted demands.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Plan meetings and take detailed minutes.
• Write and distribute email, correspondence memos, letters, faxes and forms.
• Assist in the preparation of regularly scheduled reports.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Processed customer service orders promptly to increase customer satisfaction.