Angelean Merx

• > Enhanced sales potential by promoting loyalty programs and providing exceptional customer service.
• > Delivered outstanding customer service using active listening and engagement skills.
• > Addressed customer inquiries and offered comprehensive store information.
• > Stocked shelves with merchandise to maintain product availability.
• > Operated cash register or POS system for transactions via cash, check, and credit card.

• Oversaw daily operations, including task scheduling and duty assignments.
• Maintained detailed project records and progress updates.
• Facilitated communication between contractors and clients to ensure satisfaction.
• Organized resources and materials for ongoing projects.
• Coordinated inter-departmental communication to resolve issues promptly.
• Monitored inventory levels and ordered supplies as needed.
• Resolved customer complaints promptly while adhering to company standards.
• Implemented departmental policies to enhance internal processes.

Directed incoming call management and facilitated seamless transfer processes across multiple clinics.

Coordinated new patient intake and scheduled appointments for diverse clinic locations.

Monitored company emails and voicemails to ensure timely responses and actions.

• Processed medical record requests through importing, faxing, and follow-up procedures.
• Managed copay collections both in-person and over the phone for enhanced cash flow.
• Collaborated with billing department to address overdue account collections effectively.
• Supervised front desk teams at two clinic sites, ensuring high service standards.
• Trained new employees to integrate into operations swiftly and efficiently.

Ensured proper front store operations for optimal customer experience.

Provided accurate change to cashiers and prepared cash registers for daily transactions.

Conducted register audits to verify cash accuracy and compliance.

• Resolved customer concerns regarding pricing or advertisements according to established policies.

Assisted residents and prospects with rental needs through in-person and telephone interactions.

Executed follow-ups on guest cards and documents via phone and written correspondence.

Conducted apartment tours to ensure readiness for potential renters.

Processed credit applications for approval to facilitate leasing decisions.

Monitored phone and physical traffic to evaluate marketing effectiveness, aiding in advertising and promotional efforts.

Supported store manager in daily retail operations and decision-making processes.

Managed sales activities, account management, collections, and merchandise servicing.

Prepared daily and monthly reports to track performance metrics.

• Ordered inventory and store supplies to maintain optimal stock levels.