Angelee Heredia
San Marcos,TX
Summary
Professional who values accuracy, efficiency, and collaboration in independent and collaborative settings. Skilled in delivering excellent services through teamwork and utilizing technology effectively to meet department needs and expectations. Strict attentiveness when using the correct language to communicate professionally and effectively. Strong analytical abilities and willingness to take on challenging roles.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Supervisional Officer
Hays County Juvenile Detention Center
San Marcos, TX
01.2025 - Current
- Proficiently manage and coordinate the secure movement of juveniles within the facility, while operating technology used for monitoring and tracking.
- Develop detailed written reports and documentation utilizing various software applications, such as Excel, Word, Outlook, Powerpoint, and Google applications.
- Remain in concise communication with supervisors and county employees to ensure proper paperwork is provided and recorded.
- Assisted in conflict resolution among residents to maintain order and discipline.
Buda H-E-B
HEB Grocery Store
Buda, Texas
11.2024 - 03.2025
- Precisely selects merchandise from the sales floor to fulfill online customer orders, with the usage of a range of digital tools to locate, pack, and stage items.
- Actively collaborates with department managers and partners through various communication technologies to locate items and resolve order discrepancies through seamless customer service.
- Consistently adhere to Standard Operating Procedures (SOPs), by achieving expected units collected per hour through proficient use of technology for precise tracking.
- Offer excellent customer service through teamwork, efficiently coordinating with coworkers to resolve inquiries and complete orders, to ensure a positive and personalized customer experience.
Personal Shopper
Kyle H-E-B Plus!
Kyle, Texas
06.2022 - 11.2024
- Precisely selects merchandise from the sales floor to fulfill online customer orders, with the usage of a range of digital tools to locate, pack, and stage items.
- Actively collaborates with department managers and partners through various communication technologies to locate items and resolve order discrepancies through seamless customer service.
- Consistently adhere to Standard Operating Procedures (SOPs), by achieving expected units collected per hour through proficient use of technology for precise tracking.
- Offer excellent customer service through teamwork, efficiently coordinating with coworkers to resolve inquiries and complete orders, to ensure a positive and personalized customer experience.
Education
Bachelor of Science - Criminal Justice
Texas State University
San Marcos, Texas, TX 09.2020 - 08.2024
Skills
- Reporting and documentation
- Conflict resolution
- Customer service
- Inventory management
- Technology utilization
- Leadership ability
- Emergency and non-emergency response
- Public speaking
- Information verification
- De-escalation techniques
- Mediation techniques
Languages
English
Full Professional
American Sign Language
Elementary
Certification
Basic Life Support
- May 19th, 2025
References
References available upon request.
Timeline
Supervisional Officer
Hays County Juvenile Detention Center
01.2025 - Current
Buda H-E-B
HEB Grocery Store
11.2024 - 03.2025
Personal Shopper
Kyle H-E-B Plus!
06.2022 - 11.2024
Bachelor of Science - Criminal Justice
Texas State University
09.2020 - 08.2024