Desiree Harrell
Miami
Summary
Experienced Park Officer with a strong background in law enforcement and security management. Skilled in surveillance and crisis management, ensuring safety and fostering positive public relations. Known for effective communication, leadership, and strategic planning, consistently enhancing safety protocols. Committed to maintaining high standards in service delivery and conflict resolution.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Park Officer
MIAMI DADE PARKS AND REC
Miami
02.2023 - Current
- Documenting accidents, injuries and property damage through detailed written reports
- Issued citations and enforced park exclusions for violations.
- Police liaison: maintaining communication between park patrons and Miami Dade Sheriff Department handling actual criminal activity within county parks and communication with Miami Dade fire rescue.
- Coordinated community events to enhance engagement with local parks and recreational activities.
- Managed facility maintenance schedules for optimal safety and functionality, logging the usage of radios, vehicles
- Trained new staff on park policies and operational procedures effectively.
Security Officer
Delta Five Security, LLC
Miami
05.2021 - 02.2023
- Monitored premises to ensure safety and security of personnel and property.
- Monitored premises for unusual activity during shifts to enhance security and ensure safety.
- Conducted regular patrols to detect suspicious activity and maintain order.
- Responded promptly to alarms, incidents, and emergencies.
Security Officer
Miami International Airport
Miami
06.2021 - 01.2022
- Monitored surveillance cameras to enhance safety and security of premises.
- Operated x-ray machine to screen for prohibited items and unsafe objects in luggage.
- Supervised 19 to 30 security officers daily, ensuring effective team coordination and coverage.
- Resolved customer complaints with patience and understanding, contributing to improved customer satisfaction.
- Communication skills enable individuals to understand others and to be understood themselves
- Coordinated cargo pick-up for large shipments, verifying airway bill numbers for customer inquiries.
- Maintained visitor log to record details of site visits, including names and contact information.
Security Officer
Securitas security
Orlando
06.2019 - 05.2021
- Monitored security cameras for unusual activities and incidents.
- Checked cars in and out for safety, ensuring no weapons were present.
- Roved between different sites and checkpoints every hour to monitor security officers.
- Provided customer service to ensure customer satisfaction and address concerns.
Security officer
Aillied university
Miami
06.2018 - 05.2019
- Conducted hourly radio checks to ensure officer safety and compliance with protocols
- Compiled and submitted hourly end of shift reports to provide status updates and maintain accountability
- Developed and organized daily work schedules to optimize team coverage and efficiency
- Time management the ability to use one's time effectively or productively, especially at work
- Communication skills enable individuals to understand others and to be understood themselves
- Time sheets recording the number of hours worked
- Filing keeping documents in a safe place and being able to find them easily and quickly
- Emails from one computer user to one or more recipients via a network
- "reading email has become the first task
Retail associate
Ross
Miami
05.2015 - 06.2018
- Provided customer service and assistance to clients using Ross company products and services, ensuring satisfaction.
- Identified and resolved complex issues, contributing to improved customer experiences.
- Facilitated clear communication to enhance understanding between customers and team members.
- Collaborated with team members to achieve project goals
- Organized daily tasks to maximize productivity and meet deadlines
- Developed systems to streamline workflows and improve task efficiency
Security Officer
Port of Everglades
Miami
04.2013 - 05.2015
- CCTV monitoring
- Patrolled premises regularly to monitor security and deter potential incidents.
- Demonstrated a commitment to safety through proactive awareness and actions.
- Reviewed access control procedures to identify operational risks and evaluate effectiveness of controls.
- Documented incidents to provide clear records of events potentially impacting safety or company assets.
Education
High school diploma or GED -
Miami Central
Miami, FL06-2008
Skills
- CCTV and surveillance
- Security and loss prevention
- Security monitoring
- Patrol operations
- Emergency response
- Crime scene management
- 9-1-1 calls
- Crowd control
- Rule enforcement
- Response coordination
- Facility management
- Documentation review
- Report writing
- Reporting documentation
- Report preparation
- Safety protocols
- Windows proficiency
- LAN and remote access expertise
- Adaptability and flexibility
- Interpersonal skills
- Problem solving
- Time management
- Teamwork
- Interpersonal skills
- Communication skills
- Effective communication
- Customer service
- Conflict resolution
- Relationship building
- Team collaboration
- Public speaking
- Empathy
- Organizational skills
- Legal knowledge
- Information verification
- Dispatcher collaboration
- Reporting documentation
- Patrol techniques
- Report preparation
- Safety protocols
Certification
• Security license number D1816653 Expires 07/17/2024
• Food Handler Certification
• Food Handler Certification
Personal Information
Authorized To Work: US
Timeline
Park Officer
MIAMI DADE PARKS AND REC
02.2023 - Current
Security Officer
Miami International Airport
06.2021 - 01.2022
Security Officer
Delta Five Security, LLC
05.2021 - 02.2023
Security Officer
Securitas security
06.2019 - 05.2021
Security officer
Aillied university
06.2018 - 05.2019
Retail associate
Ross
05.2015 - 06.2018
Security Officer
Port of Everglades
04.2013 - 05.2015
High school diploma or GED -
Miami Central