Angeleese Casanova
Homestead,FL
Summary
Dynamic and results-driven professional with experience at Bradesco Bank, excelling in customer service and problem-solving. Proven ability to enhance client satisfaction through active listening and tailored solutions. Skilled in social media management and analytics, effectively engaging audiences while maintaining professionalism in high-pressure environments.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Sales Associate
Dick Sporting Goods
Miami, FL
09.2025 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Provided technical support for electronics, resolving customer inquiries efficiently.
- Maintained knowledge of current promotions and sales to inform customers effectively.
- Organized merchandise displays, improving store presentation and accessibility.
Bank Teller Intern
Bradesco Bank
Miami, FL
07.2025 - 08.2025
- Developed strong rapport with clients by actively listening to their concerns and providing helpful solutions tailored to their needs.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Adhered to strict confidentiality guidelines when handling sensitive customer information, ensuring privacy protection at all times.
- Handled high volumes of transactions with precision, minimizing errors while maintaining excellent customer service standards.
- Ensured accuracy of financial transactions, verifying identification and necessary documentation for withdrawals and deposits.
Sales Associate
Best Buy
Miami
10.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Coral Reef Senior High
Coral Reef Senior High06-2026
Skills
- Patience and empathy
- Basic accounting principles
- Listening and comprehension
- Professionalism and courtesy
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Creative thinking
- Social media management
- Google analytics
- Customer engagement
Certification
- Certified Bank Teller
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Associate
Dick Sporting Goods
09.2025 - Current
Bank Teller Intern
Bradesco Bank
07.2025 - 08.2025
Sales Associate
Best Buy
10.2024 - 01.2025
High School Diploma -
Coral Reef Senior High