Angelena McGuire
Port Washington,NY
Summary
Well-qualified crisis response team member well-versed in applying skills to bring calm to critical situations. Familiar with active listing, interpersonal communication and collaborative problem-solving techniques. Focused on providing vital support to all clients. Equipped to manage different types of emergency situations, build alliances and screen for specific services. Excellent multitasking, organizational and conflict resolution skills. Energetic and motivated to assist anyone in crisis.
Overview
28
28
years of professional experience
Work History
Receptionist
Sands Point Center For Nursing And Rehabilitation
Port Washington, NY
11.2011 - Current
- Resolved customer problems and complaints.
- Managed 20 or more calls per day.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents
- Maintained confidentiality of information regarding clients and company
Lab Accessioner
Prophase Labs
Garden City, NY
10.2021 - 08.2023
- Monitored and documented safety standards to verify compliance.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Covered reception desk as needed, answered 20 calls or more per day.
- Recorded and analyzed data to produce reports of results.
- Followed safety protocols while handling hazardous materials.
- Cooperated with other technicians to develop and test new protocols.
- Provided support and guidance to junior lab staff.
- Troubleshot and resolved equipment and process issues.
- Participated in lab meetings
- Followed safety protocols while handling hazardous materials
Surgical Secretary
Northwell Health System
Manhasset, NY
06.2017 - 01.2020
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled daily scheduling tasks and provided administrative support for other secretaries
- Put together 50 or more charts for next day surgeries for patients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Answered multi-line phone system and enthusiastically greeted callers.
- Screened visitors and issued badges to maintain safety and security.
- Assisted coworkers and staff members with special tasks on daily basis.
Paraprofessional
Port Washington School District
Port Washington, NY
05.2012 - 06.2017
- Utilized diverse activities to support social, emotional and recreational needs of individuals under care.
- Helped with personal hygiene and other daily activities
- Built strong and trusting rapport with staff and youth.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Always showed continuous support and care towards children.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Monitored 21 or more students each day.
Community Support Worker
Littig House Community Center
Port Washington, NY
06.1996 - 06.2011
- Enlisted support of volunteers and collaborated with businesses and community groups.
- Provided emotional support to affected residents and assisted in developing long-term recovery plans and goals.
- Approached issues proactively to best meet current and future community needs.
- Coordinated 10-15 girl program to assist in developing confidence and helped to expand their focus on their future goals.
- Coordinated and managed volunteer activities for community service projects.
- Facilitated community outreach to expand participation and support.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Helped with holiday parties volunteering, with handing out gifts to children, food for surrounding community for holidays.
Education
Bachelor of Arts - Criminal Justice
Southern New Hampshire University
Manchester, NHAssociate of Arts - Liberal Arts And General Studies
Nassau Community College
Garden City, NY08.2008
Skills
- Safety and risk assessments
- Inbound call management
- Working collaboratively
- Crisis management
- Critical thinking
- Classroom Support
- Activity Oversight
- Educational Assistance
- Arts and Crafts
- Special Education Support
- Community Outreach
- Counseling
Timeline
Lab Accessioner
Prophase Labs
10.2021 - 08.2023
Surgical Secretary
Northwell Health System
06.2017 - 01.2020
Paraprofessional
Port Washington School District
05.2012 - 06.2017
Receptionist
Sands Point Center For Nursing And Rehabilitation
11.2011 - Current
Community Support Worker
Littig House Community Center
06.1996 - 06.2011
Bachelor of Arts - Criminal Justice
Southern New Hampshire University
Associate of Arts - Liberal Arts And General Studies
Nassau Community College
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