Summary
Overview
Work History
Education
Skills
Timeline
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Angelena Riley

Kingsford,MI

Summary

Customer Service Representative with a background in fast-paced environments. Known for offering consistent, friendly service to all customers while multitasking. Skilled at promoting customer satisfaction through effective problem resolution.

Overview

4
4
years of professional experience

Work History

Bakery Assistant

The Bakery Shoppe
Iron Mountain, Michigan
06.2023 - 04.2025
  • Processed payments and returns accurately and promptly.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Assisted in creating promotional displays for seasonal and special bakery products.

Ice Cream Server

Ice Cream Barn
Iron Mountain, Michigan
06.2023 - 11.2023
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Maintained cleanliness and organization of the serving and seating areas, following health and safety guidelines.
  • Implemented promotional activities and upsold products to increase sales.

Front Desk Associate

Dickinson County YMCA
Iron Mountain, Michigan
10.2021 - 02.2022
  • Promoted high customer satisfaction by resolving questions with knowledgeable and friendly service.
  • Completed routine maintenance and repair.
  • Managed inventory and supplies to ensure materials were available when needed.

Education

High School Diploma -

Kingsford High School
Kingsford, MI
05-2022

Skills

  • Customer service
  • Inventory management
  • Team collaboration
  • Product knowledge
  • Sales techniques
  • Effective communication

Timeline

Bakery Assistant

The Bakery Shoppe
06.2023 - 04.2025

Ice Cream Server

Ice Cream Barn
06.2023 - 11.2023

Front Desk Associate

Dickinson County YMCA
10.2021 - 02.2022

High School Diploma -

Kingsford High School

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Angelena Riley