Angelena Riley
Kalamazoo,MI
Summary
I am a motivated individual with a strong background in customer service and store maintenance, expressed at Queen City Running Company. I have proven my ability to enhance customer satisfaction through personalized recommendations and effective communication. I have shown myself to be skilled in inventory management and point-of-sale systems, consistently achieving efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Shoe Sales Representative
Queen City Running Company
Iron Mountain, MI
04.2025 - 08.2026
- Assisted customers in selecting appropriate footwear based on individual needs and medical history.
- Maintained product knowledge of various shoe brands and technologies to provide informed recommendations.
- Processed sales transactions accurately using point-of-sale systems while ensuring a smooth checkout experience.
- Conducted inventory management tasks, including restocking shelves and organizing backroom storage efficiently.
- Boosted customer satisfaction by providing personalized shoe recommendations based on specific needs and preferences.
Bakery Worker
The Bakery Shoppe
Iron Mountain, MI
06.2023 - 04.2025
- Assisted in mixing and decorating pastries according to established recipes.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
Ice Cream Server
The Ice Cream Barn
Iron Mountain, MI
06.2023 - 10.2023
- Provided exceptional customer service in fast-paced environment, ensuring positive guest experiences.
- Operated point-of-sale system accurately for efficient transaction processing.
- Maintained cleanliness and organization of serving area to adhere to health standards.
- Assisted with inventory management, restocking supplies to meet demand during peak hours.
- Prepared and served ice cream products according to standard recipes and presentation guidelines.
Front Desk Receptionist
Dickinson County YMCA
Iron Mountain, MI
10.2020 - 02.2021
- Managed incoming calls and inquiries, ensuring timely responses and information accuracy.
- Processed membership applications and renewals
- Provided support for events and programs, facilitating smooth operations during busy hours.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Associate of Arts - Art And Design
Bay De Noc Community College
Iron Mountain, MI05.2024
High School Diploma -
Kingsford High School
Kingsford, MI05.2022
Skills
- Goal oriented
- Store maintenance
- Customer service
- Hospitality and accommodation
Timeline
Shoe Sales Representative
Queen City Running Company
04.2025 - 08.2026
Bakery Worker
The Bakery Shoppe
06.2023 - 04.2025
Ice Cream Server
The Ice Cream Barn
06.2023 - 10.2023
Front Desk Receptionist
Dickinson County YMCA
10.2020 - 02.2021
Associate of Arts - Art And Design
Bay De Noc Community College
High School Diploma -
Kingsford High School