Angeles Barbara
Home Delivery Coordinator
Plant City,FL
Summary
Experienced logistics and customer service professional with strengths in shipment tracking, inventory management, and warehouse systems. Known for multitasking, problem-solving, and keeping daily operations accurate and on schedule.
Overview
1
1
Language
29
29
years of professional experience
Work History
Home Delivey Coordinator
Crate and Barrel
Riverview, FL
10.2017 - Current
- Managed shipment tracking and resolved delivery issues, ensuring on-time customer order fulfillment.
- Coordinated daily order processing, ensuring accurate fulfillment across store and distribution workflows.
- Synchronized inventory updates with merchandising and operations teams to maintain stock accuracy.
- Facilitated communication between sales, warehouse, and vendor partners, preventing service disruptions.
- Trained team members on systems, procedures, and coordination standards to strengthen daily execution.
- Developed training materials for new staff, expediting onboarding and enhancing initial productivity.
- Maintained consistent performance evaluations by regularly reviewing team metrics.
- Coordinated daily workflows across store operations, ensuring accurate task completion and timely follow-through.
- Reviewed operational reports, identifying discrepancies and correcting data for improved accuracy.
- Contributed to company growth by identifying areas of opportunity within warehouse operations and proposing innovative solutions.
- Checked packages and merchandise for damage
- Tracked outbound and inbound deliveries to resolve discrepancies and prevent delays.
- Oversaw shipment scheduling, routing, and dispatch communication for timely deliveries.
- Coordinated warehouse, office, and delivery workflows to maintain accurate daily operations.
Customer Service Lead
Crate and Barrel
Tampa, FL
10.2011 - 01.2017
- Demonstrated self-motivation with strong personal accountability.
- Managed rapid priority changes in fast-paced environments to support consistent, on-time completion of assigned tasks.
- Coordinated cross-functional collaboration to support day-to-day operations and sustain team productivity.
- Demonstrated rapid learning and adaptation to new situations, facilitating smoother transitions and minimizing disruptions.
- Coordinated independent execution alongside cross-team collaboration in team-based work environments.
- Coordinated cross-functional collaboration to enhance day-to-day operations and maintain team productivity.
- Managed flexible scheduling for night, weekend, and holiday shifts to ensure complete coverage and support operational needs.
- Organized and prioritized schedules to ensure timely task completion to complete all tasks within established deadlines.
- Learned, applied, and adapted quickly to new technology and software applications.
- Led customer service team through escalated inquiries, returns, and order resolution with accurate follow-up.
- Trained associates on POS procedures, product knowledge, and service standards for consistent customer experiences.
Financial Department
Crate and Barrel
New York, NY
11.2006 - 10.2011
- Reconciled end-of-day cash totals with receipts and transaction records.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Reduced discrepancies in cash registers through meticulous reconciliation at the end of each shift.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Contributed to improved business operations by identifying recurring errors in cash handling practices and suggesting corrective actions accordingly.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Receptionist
Crate and Barrel
New York, NY
07.1997 - 11.2006
- Greeted visitors and directed traffic while maintaining organized front desk operations.
- Answered multi-line phones and routed inquiries to appropriate departments.
- Scheduled appointments and coordinated calendars for smooth daily workflow.
- Resolved customer concerns with professional, courteous service.
- Supported sales and store teams with timely administrative assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Called customers with delivery time frames
- Processed incoming calls, messages, and mail with accuracy and discretion.
- Updated records and maintained confidential files using office systems.
Education
High School Diploma -
FDR
Brooklyn, NYSkills
- Logistics coordination
- Warehouse management systems
- Data entry
- Decision-making
- Problem-solving
- Multitasking and organization
- Customer service
- Team player
- Inventory management
Languages
Spanish
Professional Working
Timeline
Home Delivey Coordinator
Crate and Barrel
10.2017 - Current
Customer Service Lead
Crate and Barrel
10.2011 - 01.2017
Financial Department
Crate and Barrel
11.2006 - 10.2011
Receptionist
Crate and Barrel
07.1997 - 11.2006
High School Diploma -
FDR