ANGELES D RIVERA
Austin,Texas
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable Support Specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Office Administrator
Element’s Lawn and Landscape
Austin Texas
11.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Office Manager
Fuerte Electric
09.2023 - 06.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Oversaw maintenance of office inventory
- Coordinated office daily scheduling, events, and meetings, ensuring timely execution and optimal scheduling for all participants
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budget
- Payroll
Office Manager
Uptown Realty/Revel Property Management
06.2019 - 08.2023
- Managed, processed, and prepared prospective tenant lease applications, deposits, lease contracts, and any other necessary documents for residency
- Maintained invoices and accounts receivable
- Assisted in daily business activities (opening and closing the office, general office work, word processing, documents/reports, maintenance work orders, etc.)
- Oversaw maintenance of office inventory
Customer Relations Manager
Tenant Cloud
10.2018 - 05.2019
- Strived for the highest levels of customer satisfaction and account maintenance for each customer
- Assisted with various technical support tasks
- Responded to customer inquiries in a timely manner, provided required training to assigned customers, and proactively interfaced with managed account customers
- Documented customer activities to prepare reports for senior management
- Worked parallel with Customer Relation team to develop innovative solutions and improve process capabilities
Office Assistant /Accounting
Metro Realty LLC
02.2018 - 10.2018
- Worked closely with Property Managers to ensure operations for apartment/condo communities are running smoothly
- General front desk and office duties
- Managed, processed, and prepared prospective tenant lease applications, deposits, lease contracts, and any other necessary documents for residency
- Processed and managed all service requests and updated tenant contact information while analyzing various property related financial reports
- Rent collection, invoice creation, secured bank deposits, and processing of apartment security deposits
Bookkeeper
Tlacuilo LLC
12.2017 - 02.2018
- General Bookkeeping duties
- Payroll, monthly financial statements, invoicing, and payment processing
- Assisted upper management with preparation and submission of tax documents
Receptionist / Leasing Coordinator
512 Living (Previous DBA 512 Realty)
06.2013 - 11.2017
- General Receptionist and office duties
- Ensured prospective residents and leasing agents had access to all necessary information for leasing an apartment
- Updated marketing materials and managed customer outreach initiatives through marketing and sales platforms such as Craigslist, and Facebook
- Managed, processed, and prepared prospective tenant lease applications, deposits, lease contracts, and any other necessary documents for residency
Receptionist
Dela Tile & Stone
11.2012 - 06.2013
- General office duties
- Set up and organized appointments for Project Managers
- Maintained commission sheets and potential work orders
Education
Austin Community College
Austin, TexasHigh School -
Lanier High School
Austin, TexasSkills
- Quick Books
- Yardi Software
- PropertyWare
- HelloSign
- Microsoft Office Suite
- Bluemoon
- RentCafe
- Customer Service
- Bilingual
- Office Management
- Organizational Skills
- AdSoftware
- Jira Software
- TenantCloud Software
- Billing
- Scheduling and calendar management
- Payroll Processing
- Bookkeeping
- Staff hiring
- Office Administration
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Office Administrator
Element’s Lawn and Landscape
11.2024 - Current
Office Manager
Fuerte Electric
09.2023 - 06.2024
Office Manager
Uptown Realty/Revel Property Management
06.2019 - 08.2023
Customer Relations Manager
Tenant Cloud
10.2018 - 05.2019
Office Assistant /Accounting
Metro Realty LLC
02.2018 - 10.2018
Bookkeeper
Tlacuilo LLC
12.2017 - 02.2018
Receptionist / Leasing Coordinator
512 Living (Previous DBA 512 Realty)
06.2013 - 11.2017
Receptionist
Dela Tile & Stone
11.2012 - 06.2013
Austin Community College
High School -
Lanier High School