Angeles Escobedo
Brownsville,TX
Summary
Dynamic and adaptable professional with experience as a Child Caregiver and Customer Service Representative at Dominos Pizza Inc. Excelling in bilingual communication . Dependable Child Caregiver with background in nurturing and educating children of various ages. Possess strong skills in creating fun, engaging, developmental activities while ensuring safety and wellbeing of children. Experienced in maintaining daily schedules, managing behavioral issues, and communicating effectively with parents to build positive relationships. Demonstrated history of improving child behavior through innovative play and learning techniques.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Child Caregiver
Self-employed
Brownsville, TX
06.2022 - Current
- Provided a safe, nurturing and stimulating environment for children of all ages.
- Established positive relationships with parents and guardians to communicate daily updates on their child's well-being.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Balance a busy work schedule and also have a 1-year-old daughter to care for.
- Assisted with meal preparation and clean up after meals.
Customer Service Representative
Dominos Pizza Inc.
Brownsville, TX
05.2019 - 05.2021
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries via phone, email, and chat.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Hanna Early College High School
Brownsville, TX06-2021
Skills
- Behavior modeling
- Fast-paced
- Quick learner
- Outdoor play supervision
- Meal preparation
- Child safety awareness
- Patience and tact
- Bilingual communication
- Diaper changing
- Positive reinforcement
- Positive attitude
Languages
Spanish
Professional
English
Professional
Certification
- Food Service
References
References available upon request.
Timeline
Child Caregiver
Self-employed
06.2022 - Current
Customer Service Representative
Dominos Pizza Inc.
05.2019 - 05.2021
High School Diploma -
Hanna Early College High School