Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Angeles Romero

New York

Summary

Technology support and operations professional with extensive experience in progressive politics and CRM systems. Demonstrated success in enhancing support processes, training users, and managing voter data infrastructure for Democratic campaigns. Focused on promoting equitable and accessible technology while collaborating effectively with diverse teams and stakeholders.

Overview

14
14
years of professional experience

Work History

Community Success Analyst

Democratic National Committee (DNC)
10.2019 - 11.2024
  • Delivered direct support via Zendesk and Jira to 51 state parties, campaigns, vendors, and staffers-fielding 1000+ technical requests and outages.
  • Triaged and escalated bugs and data issues to engineers; contributed to product roadmap by surfacing key user feedback.
  • Administered the national voter CRM and internal databases: performed user access management, training, and compliance audits.
  • Monitored Airflow pipelines and wrote custom SQL to maintain quality in absentee/early vote data across jurisdictions.
  • Authored and updated public-facing and internal documentation to reduce support inquiries and improve onboarding.
  • Led biweekly trainings with state party data teams, reinforcing security best practices and inclusive data handling.
  • Partnered with product managers to streamline onboarding tools, reducing processing time by 50%.

Voter File Data Manager

New York State Democratic Party
New York
06.2018 - 10.2019
  • Administered Votebuilder and Vertica databases for New York State, ensuring timely, accurate access to critical voter and donor data.
  • Supported state and local campaigns with universe creation, contact tracking, and secure data practices.
  • Fostered collaborative relationships across political stakeholders to ensure data-driven coordination and efficiency.
  • Led trainings for staff and volunteers on CRM usage, with an emphasis on security and responsible data management.

Organizer

Ohio Democratic Party
Lorain
08.2016 - 12.2016
  • Conducted voter engagement and GOTV efforts, working closely with community leaders and local Democratic groups.
  • Managed email communications and social media to mobilize voters and coordinate field events.

Logistics Operations & Sales Associate

Nordstrom / Nordstrom Rack
Chicago
03.2011 - 08.2016
  • Supported daily operations in one of the company's highest-volume logistics departments.
  • Delivered consistent, high-quality customer service across sales, returns, and issue resolution.
  • Maintained compliance with federal shipping regulations and internal standards.

Education

Biology - Minor in Political Science

Roosevelt University
Chicago, IL

Biology - Liberal Arts

East-West University
Chicago, IL

Skills

  • VoteBuilder/NGPVAN
  • Technical support
  • Custom CRMs and Web Tools
  • Zendesk
  • Jira
  • Airflow monitoring
  • Bug triage and escalation
  • SQL
  • Google Cloud Platform/BigQuery
  • Looker
  • Data warehousing
  • Documentation
  • Confluence
  • Biweekly webinars
  • On/Offboarding
  • Google Workspace
  • Microsoft Office
  • AirTable
  • Okta access management
  • User and client support
  • Marginalized voter data
  • Inclusive user resources

Websites

References

References available upon request.

Timeline

Community Success Analyst

Democratic National Committee (DNC)
10.2019 - 11.2024

Voter File Data Manager

New York State Democratic Party
06.2018 - 10.2019

Organizer

Ohio Democratic Party
08.2016 - 12.2016

Logistics Operations & Sales Associate

Nordstrom / Nordstrom Rack
03.2011 - 08.2016

Biology - Minor in Political Science

Roosevelt University

Biology - Liberal Arts

East-West University

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Angeles Romero