Angeles Vera López
Lanett,AL
Summary
Seasoned General Manager with a track record of enhancing quality assurance and process improvement at Upvote Logistic Management. Bilingual in Spanish and English, adept at employee supervision and training, ensuring team motivation and effective conflict resolution. Excelled in fostering customer satisfaction and operational efficiency, significantly contributing to organizational growth.
Overview
3
3
years of professional experience
Work History
Team Leader
Kmin Usa
Valley, Alabama
02.2025 - 02.2025
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Investigated customer concerns regarding product defects or nonconformities.
- Kept records of quality reports and statistical reviews.
- Supervised and guided inspectors, technicians, and other staff.
- Created reports summarizing inspection results, audit findings and test results.
- Collected and analyzed production samples to evaluate quality.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Consulted with engineers to resolve quality, production, and efficiency problems.
- Analyzed plans, specifications and blueprints to understand product requirements.
Cashier Assistant
Kroger
Lanett, Alabama
05.2024 - 02.2025
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Issued receipts, refunds, credits or change due to customers.
- Maintained financial records by counting cash and recording tips at end of shift.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Stored hazardous materials safely in accordance with local regulations and company policy.
- Completed paperwork accurately within specified time frames for customer transactions.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Coordinated with fuel delivery trucks for timely refueling of gas station tanks.
- Conducted regular cleaning and maintenance of gas station facilities to uphold safety standards.
- Implemented promotional sales strategies to increase revenue and customer satisfaction.
- Informed customers about current promotions and discounts as well as answered questions regarding fuel types and grades available.
- Restocked supplies such as paper towels, toilet tissue, hand soap in restrooms when needed.
- Collected payments for dispensed gas and tendered change or receipts to customers.
- Assisted customers with inquiries regarding product availability and pricing information.
- Updated pricing information on gas pumps and signage to reflect current rates.
- Inspected identification to determine proper age of customers for alcohol and cigarettes.
General Manager
Upvote Logistic Management
Valley
06.2022 - 11.2024
- Delegated work to staff, setting priorities and goals.
- Supervised employees through planning, assignments, and direction.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Participated in local job fairs and recruitment events for prospective hiring.
- Crafted compelling job descriptions to attract qualified candidates.
- Negotiated salary and benefits packages with candidates.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Coordinated onsite interviews between the hiring manager and prospective candidates.
- Scheduled or conducted new employee orientations.
- Assisted with the onboarding process for new hires.
- Negotiated salaries, benefits packages, and employment contracts.
- Assisted in employee recruitment, hiring and interview processes.
- Handled employee discipline and termination to address policy infractions.
- Prepared staff work schedules and assigned team members to specific duties.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Screened resumes and applications to identify suitable candidates for open positions.
- Tracked and processed employee vacation, sick leave, and other time off requests.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
Education
High School Diploma -
Parkland Magnate High School
Winston-Salem, NC06-2017
Skills
- Bilingual fluent Spanish and English
- Microsoft Word, Excel, PowerPoint ect
- Quality assurance
- Process improvement
- Employee supervision
- Customer service
- Conflict resolution
- Employee training
- Team motivation
- Work planning
- Problem-solving
- Documentation and reporting
Timeline
Team Leader
Kmin Usa
02.2025 - 02.2025
Cashier Assistant
Kroger
05.2024 - 02.2025
General Manager
Upvote Logistic Management
06.2022 - 11.2024
High School Diploma -
Parkland Magnate High School
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