Tiffany Johnson
Valley,AL
Summary
Driven Supervisor with a proven track record at Kmin Usa, enhancing team efficiency and productivity through expert process improvement and inventory oversight. Excelled in training and mentoring, fostering a culture of excellence and achieving significant improvements in customer satisfaction. Skilled in motivating employees and leading by example, ensuring high standards and safety in all operations.
Overview
17
17
years of professional experience
Work History
Supervisor
Kmin Usa
07.2016 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
General Manager
Wingstop
12.2007 - 11.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Education
Diploma - Science Education
Valley High School
Valley, AL05.2003
Skills
- Training and mentoring
- Processes and procedures
- Process Improvement
- Inventory Oversight
- Employee Motivation
Timeline
Supervisor
Kmin Usa
07.2016 - Current
General Manager
Wingstop
12.2007 - 11.2015
Diploma - Science Education
Valley High School
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