Summary
Overview
Work History
Education
Skills
Timeline
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Angeles Abigail Gonzalez Flores

Las Vegas,NV

Summary

Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.

Overview

9
9
years of professional experience

Work History

Restaurant Hostess/Restaurant Cashier

Javier's Mexican Restaurant
01.2023 - 01.2024
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Take reservations and to-go orders at the restaurant and by phone, answered customer questions about food and drink menu.
  • Collected credit card, cash, room charges and gift cards payments and dispensed change for cash transactions also be responsible for closing out checks and cash out servers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Completed daily side work and opening and closing duties without fail.

Restaurant Hostess

Black Tap
10.2022 - 01.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Waitress

Los Cucos
05.2022 - 10.2022
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Answered customers' questions, recommended items, and recorded order information.

Seasonal Crew Member

Marshall’s
11.2020 - Current
  • Recently hired
  • Learned to handle the register on my first day of work
  • Learned to work on different departments throughout the store

Manager

McDonalds
06.2019 - 09.2020
  • Started as a cook
  • Got promoted as a cook trainer in the first couple months
  • Got promoted as a manager after5 months

Manager

Wienerschnitzel
10.2015 - 07.2019
  • Started as a cashier
  • Learned the kitchen
  • Within six months I got promoted as a manager

Education

Associate of Arts -

Woodland Community College
Woodland, CA
05-2022

GED -

Royal High School
Simi Valley, CA
06.2016

Skills

  • Great communication skills
  • Great customer service
  • Bilingual
  • Multitasking and organization
  • Cash handling
  • Attention to detail
  • Integrity and honesty
  • Performance improvement

Timeline

Restaurant Hostess/Restaurant Cashier

Javier's Mexican Restaurant
01.2023 - 01.2024

Restaurant Hostess

Black Tap
10.2022 - 01.2023

Waitress

Los Cucos
05.2022 - 10.2022

Seasonal Crew Member

Marshall’s
11.2020 - Current

Manager

McDonalds
06.2019 - 09.2020

Manager

Wienerschnitzel
10.2015 - 07.2019

Associate of Arts -

Woodland Community College

GED -

Royal High School

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Angeles Abigail Gonzalez Flores