Angeles Abigail Gonzalez Flores
Las Vegas,NV
Summary
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
9
9
years of professional experience
Work History
Restaurant Hostess/Restaurant Cashier
Javier's Mexican Restaurant
01.2023 - 01.2024
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Take reservations and to-go orders at the restaurant and by phone, answered customer questions about food and drink menu.
- Collected credit card, cash, room charges and gift cards payments and dispensed change for cash transactions also be responsible for closing out checks and cash out servers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Completed daily side work and opening and closing duties without fail.
Restaurant Hostess
Black Tap
10.2022 - 01.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Waitress
Los Cucos
05.2022 - 10.2022
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
Seasonal Crew Member
Marshall’s
11.2020 - Current
- Recently hired
- Learned to handle the register on my first day of work
- Learned to work on different departments throughout the store
Manager
McDonalds
06.2019 - 09.2020
- Started as a cook
- Got promoted as a cook trainer in the first couple months
- Got promoted as a manager after5 months
Manager
Wienerschnitzel
10.2015 - 07.2019
- Started as a cashier
- Learned the kitchen
- Within six months I got promoted as a manager
Education
Associate of Arts -
Woodland Community College
Woodland, CA05-2022
GED -
Royal High School
Simi Valley, CA06.2016
Skills
- Great communication skills
- Great customer service
- Bilingual
- Multitasking and organization
- Cash handling
- Attention to detail
- Integrity and honesty
- Performance improvement
Timeline
Restaurant Hostess/Restaurant Cashier
Javier's Mexican Restaurant
01.2023 - 01.2024
Restaurant Hostess
Black Tap
10.2022 - 01.2023
Waitress
Los Cucos
05.2022 - 10.2022
Seasonal Crew Member
Marshall’s
11.2020 - Current
Manager
McDonalds
06.2019 - 09.2020
Manager
Wienerschnitzel
10.2015 - 07.2019
Associate of Arts -
Woodland Community College
GED -
Royal High School
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