Angelete Williams
Augusta,GA
Summary
Professional with strong background in healthcare administration, ready to excel in practice coordination. Expertise in streamlining operations, managing patient schedules, and optimizing workflows to enhance clinic efficiency. Proven ability to foster team collaboration and adapt to changing needs. Known for reliability, strong organizational skills, and results-driven approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Practice Coordinator / Manager
Medical Associates Plus
Augusta, GA
03.2025 - Current
- Direct daily operations for a multi-provider dermatology practice, overseeing staffing, workflow, and financial performance.
- Implement and maintain standard operating procedures to improve patient throughput and administrative accuracy.
- Manage insurance processes, billing issues, and prior authorization oversight for biologic therapies.
- Coordinate provider schedules, referrals, insurance verification, and patient communication.
- Resolve patient concerns and coordinate complex cases while maintaining high satisfaction rates.
- Oversee budgeting, payroll, inventory management, and vendor contracts.
- Supervise, train, and evaluate administrative and clinical support staff; establish performance standards and process improvements.
Certified Medical Assistant (Lead)
Medical Associates Plus
Augusta, GA
03.2023 - 03.2025
- Coordinated biologic medications from insurance approval through treatment initiation.
- Completed prior authorizations, appeals, renewals, and benefits investigations.
- Communicated with patients, providers, and specialty pharmacies to ensure timely care.
- Performed clinical duties including patient intake, vital signs, exam room preparation, assisting with procedures, and medication administration per physician orders.
- Managed scheduling, patient flow, and accurate documentation in electronic medical records.
- Provided patient education on treatment plans and ongoing care.
- Supported billing, coding, and insurance verification in a fast-paced clinical setting.
- Mentored and trained new staff members; served as a clinical resource for troubleshooting access-to-care barriers.
Lead Patient Care Technician / Phlebotomist / Trainer/ Aurora Tech
BioLife Plasma Services
Augusta, GA
06.2020 - 01.2023
- Performed venipuncture and all phases of plasmapheresis in compliance with SOPs.
- Conducted donor screening, vital signs, medical histories, and sample collection.
- Monitored donors for adverse reactions and initiated appropriate response protocols.
- Collected capillary and whole blood samples for donor eligibility testing.
- Processed plasma samples and prepared shipments.
- Trained and mentored new hires in phlebotomy and donor care procedures.
Medical Assistant / Multi-Skilled Technician (Intern)
Doctors Hospital of Augusta
Augusta, GA
04.2018 - 07.2018
- Assisted with patient care on a 30-bed progressive care unit including cardiac, pulmonary, and post-stroke patients.
- Supported interdisciplinary care teams with patient transfers, wound care, and monitoring.
- Prepared patients for EKGs, phlebotomy, glucose testing, and pulmonary function tests.
Administrative Assistant
Jacquett Tax Service
Augusta, GA
01.2015 - 07.2017
- Composed, revised, and proofread client tax documentation.
- Managed client communications via email, fax, and mail.
- Organized and maintained accurate physical and digital records.
- Created spreadsheets and assisted with website setup and document formatting.
Cashier / Customer Service Representative
Rugged Warehouse
Augusta, GA
08.2013 - 06.2015
- Managed cash handling, deposits, scheduling, and store organization.
- Delivered strong customer service and upselling techniques.
- Trained new employees in POS systems and customer service standards.
Physical Therapy Student Intern
Ducktails Pediatric Therapy & Wellness
Augusta, GA
06.2014 - 07.2014
- Assisted pediatric patients with physical, occupational, and speech therapy activities.
- Supported patient mobility, positioning, and use of therapeutic equipment.
Cashier
Regal Exchange 20
Augusta, GA
08.2008 - 09.2009
- Assisted customers and maintained accurate cash drawer reconciliation.
- Organized payment documentation and ensured record accuracy.
Education
Associate of Business Administration -
Augusta Technical College
Augusta, Georgia, GA09-2026
Certificate - Medical Assistant / Phlebotomy Technician
Virginia College
Augusta, GA08.2018
High School Diploma - undefined
Westside High School
Augusta, GA05.2009
Skills
- HIPAA regulations adherence
- Administrative support
- Appointment coordination
- Insurance eligibility verification
- Staff management
- Referral management
- Multitasking Abilities
- Sterilization techniques
- EMR / EHR
- Medical procedures
Accomplishments
- Supervised team of 9 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Medical Assistant and Phlebotomy Technician
- Certified BLS
Languages
English
Full Professional
Timeline
Practice Coordinator / Manager
Medical Associates Plus
03.2025 - Current
Certified Medical Assistant (Lead)
Medical Associates Plus
03.2023 - 03.2025
Lead Patient Care Technician / Phlebotomist / Trainer/ Aurora Tech
BioLife Plasma Services
06.2020 - 01.2023
Medical Assistant / Multi-Skilled Technician (Intern)
Doctors Hospital of Augusta
04.2018 - 07.2018
Administrative Assistant
Jacquett Tax Service
01.2015 - 07.2017
Physical Therapy Student Intern
Ducktails Pediatric Therapy & Wellness
06.2014 - 07.2014
Cashier / Customer Service Representative
Rugged Warehouse
08.2013 - 06.2015
Cashier
Regal Exchange 20
08.2008 - 09.2009
Certificate - Medical Assistant / Phlebotomy Technician
Virginia College
High School Diploma - undefined
Westside High School
Associate of Business Administration -
Augusta Technical College