Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Angel Gabriel Casupanan

Angel Gabriel Casupanan

Houston

Summary

Detail-oriented Auto Claim Specialist with proven experience in claims investigation, policy analysis, and customer service. Skilled in resolving complex claims efficiently while maintaining compliance and high customer satisfaction. Strong problem-solving, communication, and time management abilities, with a focus on improving processes and delivering accurate results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Auto Claim Specialist

GEICO
Houston (Remote)
02.2025 - Current

• Analyzed high-volume insurance claims to ensure accuracy, compliance, and timely resolution
• Conducted detailed investigations to determine claim validity and assess damages
• Communicated with clients and medical providers to gather critical claim information
• Facilitated collaboration with medical professionals to secure essential documentation for injury claims
• Reviewed policy coverage and applied guidelines to support accurate claim decisions
• Managed a high volume of claims while maintaining accuracy and compliance

Customer Service Representative

Hallmark Aviation
Houston
01.2022 - 02.2025
  • Managed passenger check-in and boarding processes for efficient flight operations.
  • Addressed customer inquiries and resolved issues to enhance travel experience.
  • Coordinated luggage handling and ensured compliance with safety regulations.
  • Monitored flight schedules and communicated updates to passengers effectively.
  • Implemented operational procedures to streamline gate activities and reduce delays.

Flight Attendant

Mesa Airlines
Arizona
01.2023 - 06.2023
  • Ensured passenger safety by conducting pre-flight safety checks and demonstrating emergency procedures.
  • Delivered exceptional customer service by addressing passenger inquiries and resolving issues efficiently.
  • Collaborated with crew members to maintain smooth in-flight operations and enhance team communication.
  • Managed cabin environment, ensuring cleanliness and comfort throughout the flight duration.
  • Monitored inventory levels of onboard supplies, facilitating timely replenishment for operational efficiency.

Server

Panda Express
Houston
01.2021 - 01.2023
  • Delivered exceptional customer service in fast-paced environment.
  • Managed order accuracy and ensured timely delivery of meals.
  • Trained new team members on menu items and service protocols.
  • Collaborated with kitchen staff to streamline food preparation processes.
  • Implemented best practices for maintaining cleanliness and organization in dining area.

Education

Bachelor of Science - Business

University of Houston
Houston
04-2029

High School Diploma -

Penn Foster High School
Scranton, Pennsylvania
11-2025

High School Diploma -

Pasig Christian Academy
Philippines
04-2020

Skills

  • Damage evaluation
  • Time management
  • Multitasking
  • Problem-solving abilities
  • Excellent communication
  • Critical thinking
  • Computer proficiency
  • Adaptability
  • Continuous improvement
  • Regulatory analysis
  • Multi-line phone system
  • Claims investigations

Certification

  • All Line Adjuster License - 2027
  • FAA Flight Attendant Certificate (Airman Certificate)

Languages

Filipino
Bilingual or Proficient (C2)

Timeline

Auto Claim Specialist

GEICO
02.2025 - Current

Flight Attendant

Mesa Airlines
01.2023 - 06.2023

Customer Service Representative

Hallmark Aviation
01.2022 - 02.2025

Server

Panda Express
01.2021 - 01.2023

Bachelor of Science - Business

University of Houston

High School Diploma -

Penn Foster High School

High School Diploma -

Pasig Christian Academy