Justin Rivera
Normal,IL
Summary
Dedicated professional with expertise in auto claims processing and damage evaluation. Recognized for exceptional attention to detail and mentorship capabilities. Prepared to leverage skills to enhance claim resolution and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Auto Claim Specialist
State Farm
Bloomington, IL
08.2020 - Current
- Processed auto insurance claims efficiently, ensuring compliance with company policies and industry regulations.
- Coordinated communication between clients, adjusters, and repair shops for timely claim resolution.
- Mentored junior staff on best practices in claims processing and customer service excellence.
- Resolved complex claims inquiries through thorough investigation and effective negotiation skills.
- Demonstrated exceptional attention to detail when evaluating vehicle damage assessments for accurate claim payouts.
- Supported continuous improvement initiatives by participating in training sessions and staying current on industry trends and regulations.
Auto Claim Associate
State Farm
Bloomington, IL
08.2014 - 07.2020
- Processed auto claims with accuracy, ensuring timely resolution for customers.
- Reviewed claim documentation to verify coverage and assess liability effectively.
- Collaborated with repair shops to facilitate seamless communication and service delivery.
Team Manager
Xerox Corporation
Lacey, WA
01.2013 - 12.2013
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Mentored team members, promoting professional growth and knowledge sharing within the department.
- Led employee relations through effective communication, coaching, training, and development.
Customer Service Representative
Xerox Corporation
Lacey, WA
03.2012 - 01.2013
- Delivered exceptional customer support through various channels, resolving inquiries and complaints efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - History
Washington State University
Pullman, WASkills
- Claims investigation
- Damage assessment
- Policy interpretation
- Automotive repair
- Decision-making
- Attention to detail
- Adaptability and flexibility
Timeline
Auto Claim Specialist
State Farm
08.2020 - Current
Auto Claim Associate
State Farm
08.2014 - 07.2020
Team Manager
Xerox Corporation
01.2013 - 12.2013
Customer Service Representative
Xerox Corporation
03.2012 - 01.2013
Bachelor of Arts - History
Washington State University