Camille King
Murfreesboro,TN
Summary
Experienced with analyzing and processing auto claims to ensure accurate and fair resolutions. Utilizes strong problem-solving skills to navigate complex claims and provide effective solutions. Knowledge of industry standards and regulations, ensuring compliance and customer satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Auto Claim Specialist
State Farm
Murfreesboro, TN
01.2025 - Current
- Reviewed and processed auto claims to ensure compliance with company policies.
- Evaluated claim documentation for accuracy and completeness to expedite processing.
- Collaborated with policyholders to gather necessary information and clarify claim details.
- Communicated claim status updates effectively to stakeholders, enhancing customer satisfaction.
- Utilized advanced software programs to streamline claim data entry and document management, resulting in increased efficiency.
- Provided empathetic support to customers during difficult situations while maintaining professional boundaries as an Auto Claim Specialist representative.
- Enhanced claim resolution times by effectively coordinating with repair shops, appraisers, and other involved parties.
- Achieved high levels of customer satisfaction by consistently providing clear explanations of policy coverages and claim processes.
- Collaborated cross-functionally with underwriting teams to ensure cohesive handling of policyholder accounts during the claims process.
- Streamlined communication channels with customers, ensuring prompt responses to inquiries and concerns.
- Issued payouts to claimants.
- Examined photographs and surveillance and any other documents relating to claims.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
Claim Associate
State Farm
01.2022 - Current
- Deliver outstanding customer service while assisting customers and handling claims
- Work closely with fellow Claim Associates and Claim Specialists
- Work with attorneys to coordinate handling for clients
- Initiate the claims payment process
- Utilize claim handling tools from multiple resources
- Consistently in the top percentage of calls handled
- Accepting and responsive of coaching and direction
- Continuously strives for improvement and betterment for myself and my coworkers
6th/7th grade teacher
Rutherford County Schools
01.2019 - 01.2022
- Developed and implemented daily and unit lesson plans
- Administered tests and evaluations
- Conducted weekly data talks with students
- Analyzed student performance
- Fostered a classroom environment conducive to learning and promoting excellent student/teacher interaction
- Participated in faculty and parent conferences
- Enhanced students’ learning experiences by implementing technology in the classroom
6th Grade Math teacher
Bedford County Schools
01.2018 - 01.2019
- Developed and implemented daily and unit lesson plans
- Administered tests and evaluations
- Conducted weekly data talks with students
- Analyzed student performance
- Fostered a classroom environment conducive to learning and promoting excellent student/teacher interaction
- Participated in faculty and parent conferences
- Enhanced students’ learning experiences by implementing technology in the classroom
6th Grade Math teacher
Rutherford County Schools
01.2016 - 01.2018
- Developed and implemented daily and unit lesson plans
- Administered tests and evaluations
- Conducted weekly data talks with students
- Analyzed student performance
- Fostered a classroom environment conducive to learning and promoting excellent student/teacher interaction
- Participated in faculty and parent conferences
- Enhanced students’ learning experiences by implementing technology in the classroom
RTI Math Coach
Elzie D. Patton Elementary
Mt. Juliet
09.2015 - 05.2016
- Served as the Math Interventionist for kindergarten through grade 5
- Analyzed individual student deficiencies and developed strategies and lesson plans accordingly
- Conducted informal assessments to analyze areas of growth
- Assisted students and provided additional support to strengthen mastery of the standards
Student Teacher
Scales Elementary
Murfreesboro, TN
03.2013 - 05.2013
- Served as a teacher intern in a 6th grade Math classroom
- Planned lessons
- Developed assessments
- Presented lectures
- Graded student work
- Completed faculty documentation and calculated grades under the guidance of primary teacher
Student Teacher
Hobgood Elementary
Murfreesboro, TN
02.2013 - 03.2013
- Served as a teacher intern in a kindergarten classroom.
- Planned lessons
- Fostering a sense of community
- Performed team teaching on a daily basis
Paralegal
Elizabeth Jones Hubbard
01.2009 - 01.2013
- Assisted with trial preparation
- Researched case law as it applied
Assistant to the Director of Long Term Care
State of Tennessee
Nashville, TN
01.2003 - 01.2005
- Worked extensively with Medicaid in all 50 states
- Helped arrange travel arrangements for nurses
Education
Master of Education - Curriculum and Instruction
Middle Tennessee State University
Murfreesboro, TN01-2013
Bachelor of Science - Criminal Justice
Middle Tennessee State University
Murfreesboro, TN01-2003
Skills
- Claims investigation
- Damage assessment
- Policy interpretation
- Automotive repair
- Claims handling
- Claims process explanation
- Teamwork
- Customer service
Certification
State of Tennessee Practitioner Teacher License for Elementary Education K-6
Timeline
Auto Claim Specialist
State Farm
01.2025 - Current
Claim Associate
State Farm
01.2022 - Current
6th/7th grade teacher
Rutherford County Schools
01.2019 - 01.2022
6th Grade Math teacher
Bedford County Schools
01.2018 - 01.2019
6th Grade Math teacher
Rutherford County Schools
01.2016 - 01.2018
RTI Math Coach
Elzie D. Patton Elementary
09.2015 - 05.2016
Student Teacher
Scales Elementary
03.2013 - 05.2013
Student Teacher
Hobgood Elementary
02.2013 - 03.2013
Paralegal
Elizabeth Jones Hubbard
01.2009 - 01.2013
Assistant to the Director of Long Term Care
State of Tennessee
01.2003 - 01.2005
Bachelor of Science - Criminal Justice
Middle Tennessee State University
Master of Education - Curriculum and Instruction
Middle Tennessee State University