Trevor Wolf
Temple,TX
Summary
Professional with strong foundation in auto claims management. Adept at evaluating claims, negotiating settlements, and ensuring compliance with industry standards. Known for fostering team collaboration and delivering reliable results. Flexible and responsive to evolving needs, leveraging critical thinking and communication skills to drive positive outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Auto Claim Specialist
State Farm
Temple, TX
06.2022 - 06.2026
- Managed high-inbound phone and claim volume to upwards of 12 new claims and an average of 30 phone calls per day
- Managed auto claim investigations to ensure accurate and timely resolution for clients.
- Analyzed claim data to identify trends, improving operational efficiency and customer satisfaction.
- Collaborated with repair shops and adjusters to facilitate seamless communication throughout claims process.
- Coordinated with legal teams on complex claims, ensuring compliance with regulatory requirements and company policies.
- Negotiated fair settlements with claimants, resulting in reduced litigation costs for the company.
- Analyzed complex data and prepared accurate and comprehensive reports for clients.
- Achieved high levels of customer satisfaction by consistently providing clear explanations of policy coverages and claim processes.
- Assisted in the development of new team members through mentoring and sharing expertise in auto claims handling processes.
Delivery Associate
Infinite Delivery OPS
Round Rock, TX
10.2021 - 04.2022
- Responsible for exercising great Customer care, a positive attitude, ability to work in an ever-changing environment, drive safely, and deliver packages within reasonable set time frames.
- Delivered on average 170 stops and 280-300 packages per day. Able to complete all routes without help and minimal supervision at two times the speed of the baseline average (20 stops per hour). Step-Van Qualified driver, which requires an application process, online training, and physical hands-on training through the DOT to qualify. Step-Van drivers operate larger vehicles with generally larger route loads.
Customer Service Representative
TTEC
Killeen, TX
10.2020 - 09.2021
- Responsible for exceptional customer service in regards to banking products, specifically the CA EDD unemployment program followed by consumer credit card products for Bank of America. Manage accounts, take payments, provide information and handle high stress situations with clients. Customer satisfaction surveys individually raised the sites overall percentage by 2%z
Squad Leader
United States Army
Fort Hood, TX
10.2017 - 12.2020
- Responsible for the welfare, fitness, morale, and discipline of four Soldiers; responsible for the individual training and maintenance of their equipment; primary instructor and advisor in the matters of mounted tactics, personnel management, and junior leader development; directs his Section's tactical employment during offensive and defensive operations; responsible for the accountability of all assigned equipment worth in excess of $1,000,000.
Customer Service Representative/Retention Specialist
AT&T
Boise, ID
04.2017 - 09.2017
- Customer Loyalty Group representatives (CLG) are the catch all CSR's. They are trained in every department from billing, sales, technical support, as well as their specialty: Retention. CLG is responsible for retaining customers when they are unhappy, wanting to switch, or wanting reductions in their price by following specific guidelines and procedures.
Corrections Deputy
Whatcom County Sheriff's Office
Bellingham, WA
08.2015 - 08.2016
- Charged with the safety and security of over 200 inmates through indirect supervision. Responsible for using proper escalation of force in extenuating circumstances, responding to medical emergencies, and ensuring all inmates have a safe environment are treated with dignity and respect.
- Recognized for saving the lives of two overdosing inmates and one attempted suicide.
- Exemplified the core standards of 'firm, fair and consistent.'
Team Leader
United States Army
Fort Hood, TX
04.2011 - 08.2015
- Charged with the mentoring, training and welfare of at least 3 other Soldiers. Oversaw training, administration and logistical support for at least 3 personnel during joint operations in Afghanistan, resulting in the successful completion of over 50 missions in a nine month period. Trained and certified over 30 Soldiers through numerous blocks of instructions on basic Soldier tasks that resulted in successful achievement and execution of all training events to include, but not limited to: security operations, live fire training exercises, maneuver training, and driver's training.
- Recognized above all other Soldiers in the company for outstanding achievements during deployment by a Senior Advisor.
- Selected to attend the Soldier of the Month board, a professional board for the top performing Soldiers, above over 100 personnel which resulted in exceeding the standard for those attending and achieving the title Soldier of the Month.
Education
High School Diploma -
Bothell High School
Bothell, WA06.2010
Skills
- Claims investigation
- Customer Service Oriented
- Judgment and Decision Making
- Policy interpretation
- Expert negotiation
- Deductive Reasoning
- Insurance regulations knowledge
- Selective Attention
- Claims handling
- Critical Thinking
- Claims investigations
- Military Experience
- Program Management
- Public Speaking
- Risk Management
- Writing Skills
- Problem-solving abilities
- Attention to detail
Certification
- First Aid Certification
- Secret Clearance
Timeline
Auto Claim Specialist
State Farm
06.2022 - 06.2026
Delivery Associate
Infinite Delivery OPS
10.2021 - 04.2022
Customer Service Representative
TTEC
10.2020 - 09.2021
Squad Leader
United States Army
10.2017 - 12.2020
Customer Service Representative/Retention Specialist
AT&T
04.2017 - 09.2017
Corrections Deputy
Whatcom County Sheriff's Office
08.2015 - 08.2016
Team Leader
United States Army
04.2011 - 08.2015
High School Diploma -
Bothell High School