Kayla Eaves
Warner Robins,GA
Summary
Dynamic Auto Claim Specialist with proven expertise at GEICO in claims investigation and damage assessment. Enhanced claim resolution times through effective collaboration and communication, while ensuring compliance with insurance regulations. Recognized for exceptional customer service and teamwork, driving productivity and improving client satisfaction in a fast-paced environment.
Overview
15
15
years of professional experience
Work History
Auto Claim Specialist
GEICO
02.2022 - Current
- Evaluated auto claims to ensure compliance with company policies and industry regulations.
- Collaborated with adjusters to assess damages and determine appropriate claim settlements.
- Communicated effectively with clients to explain claim processes and address inquiries.
- Processed claim documentation accurately, ensuring timely resolution for customers.
- Enhanced claim resolution times by effectively coordinating with repair shops, appraisers, and other involved parties.
- Increased team productivity by sharing best practices and collaborating on complex cases.
Sortation Associate
Amazon
Carlsbad, CA
03.2019 - 12.2021
- Operated scanning equipment to efficiently sort packages for delivery routes.
- Ensured accurate labeling and tracking of all incoming and outgoing shipments.
- Collaborated with team members to maintain high productivity standards throughout shifts.
- Assisted in training new associates on safety protocols and sorting procedures.
- Monitored inventory levels and reported discrepancies to management promptly.
Sales Associate
Legoland California
Carlsbad, CA
12.2010 - 05.2012
- Assisted customers in product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Maintained organized merchandise displays, contributing to an inviting store environment.
- Supported inventory management by restocking shelves and monitoring stock levels regularly.
- Adapted quickly to changing customer needs, demonstrating flexibility in service delivery.
Education
High School Diploma -
La Costa Canyon
Carlsbad, CA06.2010
Skills
- Claims investigation
- Damage assessment
- Policy interpretation
- Automotive repair
- Insurance regulations knowledge
- Multi-line phone system
- Fraud detection
- Claims handling
- Claims investigations
- Claims process explanation
- Teamwork and collaboration
- Customer service
- Insurance policy knowledge
- Time management
- Multitasking Abilities
- Insurance regulations
Timeline
Auto Claim Specialist
GEICO
02.2022 - Current
Sortation Associate
Amazon
03.2019 - 12.2021
Sales Associate
Legoland California
12.2010 - 05.2012
High School Diploma -
La Costa Canyon