Angel Halford
customer service represenitive
Augusta,GA
Summary
Dynamic and detail-oriented housekeeper with a proven track record at The Ashley Inn & Suites, excelling in customer service and time management. Recognized for training staff and enhancing cleanliness standards, ensuring guest satisfaction through effective communication and teamwork. Proficient in utilizing cleaning techniques and maintaining a safe environment.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
ladies touch
Augusta, Georgia
03.2024 - 02.2026
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Housekeeper
The Ashley Inn & Suites
North Augusta
10.2021 - 01.2024
- Maintained cleanliness of guest rooms and common areas at a reputable inn.
- Coordinated housekeeping schedules to enhance timely room turnover for guests.
- Trained new housekeeping staff on effective cleaning techniques to uphold quality standards.
- Prepared rooms for occupancy to meet guest readiness expectations.
- Utilized cleaning supplies and equipment according to established safety standards.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Sorted and arranged closets with hangers to ensure easy access for guests' clothing.
- Provided information about hotel services upon request from guests.
Maid
The Partrige Inn
Augusta
11.2014 - 02.2020
- Effectively opened and closed store, meeting quotas while maintaining high standards of cleanliness.
- Stocked cleaning supplies and ensured equipment was in good condition.
- Assisted in laundry services by washing, folding, and organizing linens.
- Collaborated with team members to streamline cleaning processes, enhancing overall efficiency and service quality.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Cleaned and polished furniture, fixtures, and other surfaces.
- Vacuumed carpets and hard floors to maintain cleanliness and appearance.
- Sanitized bathrooms including sinks, toilets, showers and tubs, countertops, mirrors and floors.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Changed bed linens daily to ensure guest comfort and hygiene.
- Maintained exterior of residence by sweeping porches, patios, decking areas.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Delivered outstanding customer service to every customer, ensuring a welcoming experience and efficient phone service for call-in orders.
- Provided exceptional customer service by addressing guest inquiries politely.
- Reported maintenance issues to management for prompt resolution.
- Followed safety protocols to ensure a safe working environment for all staff.
Education
Bachelor - Information Technology
Strayer University
10.2027
Medical Coding and Billing - Medical Transcription
Miller-Motte Technical School
05.2022
High School -
Butler High School
Augusta, Ga01.1999
Skills
- Sanitation practices
- Customer service
- Time management
- Team collaboration
- Communication skills
- Data entry
- Medical terminology
Additional Information
I am a focused worker. I strive to impress my employer. I’m not 20 years old so I will work harder than one. I will make sure you will not regret hiring me. If I don’t know how to, I will ask how to.
References
- Shawn Cowart, 803-210-1853
- Patsy Mitchell, 706-267-5550
- Haley Barton, 706-284-0357
Timeline
Customer Service Representative
ladies touch
03.2024 - 02.2026
Housekeeper
The Ashley Inn & Suites
10.2021 - 01.2024
Maid
The Partrige Inn
11.2014 - 02.2020
Bachelor - Information Technology
Strayer University
Medical Coding and Billing - Medical Transcription
Miller-Motte Technical School
High School -
Butler High School