Angelia Armstrong
Legacy Senior Solutions
Nashville,TN
2027
years of professional experience
Dynamic Patient Clinical Assistant with a proven track record at Legacy Senior Solutions, excelling in customer support and effective communication. Enhanced patient satisfaction through timely care coordination and meticulous documentation. Skilled in data entry and adept at resolving issues, ensuring seamless clinic operations and fostering a compassionate environment for residents.
Work History
Patient Clinical Assistant
7 Years 1 Month- Coordinated patient care activities, ensuring timely support with daily living needs and clinical routines.
- Monitored vital signs and reported condition changes to nursing staff for prompt intervention.
- Assisted residents with bathing, grooming, mobility, and hygiene while preserving dignity and comfort.
- Documented care interactions accurately in patient records to maintain continuity across shifts.
- Supported medication reminders and appointment preparation in alignment with care plans.
- Guided new staff on safe transfer techniques, infection control, and resident communication standards.
- Maintained clean, organized care environments to promote safety, compliance, and resident well-being.
Patient Service Specialist
4 Years 5 Months- Coordinated patient check-in and registration, verifying demographics and insurance information.
- Scheduled appointments and managed calendar changes to support smooth clinic flow.
- Answered patient inquiries by phone and in person, delivering accurate service and directions.
- Collected and updated medical records, ensuring complete documentation in electronic health systems.
- Communicated with clinical teams to resolve scheduling conflicts and patient service issues.
- Maintained confidentiality and handled sensitive information in compliance with privacy standards.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
Call Center Representative
- Handled inbound customer calls and resolved account inquiries using CRM and knowledge base tools.
- Documented call details accurately to maintain clear case records and follow-up continuity.
- Applied call scripts and service protocols to ensure consistent customer interactions.
- Assisted customers with billing, order status, and basic troubleshooting requests.
- Escalated complex issues to appropriate teams while maintaining professional communication.
- Adapted quickly to new systems, procedures, and support workflows.
- Supported service quality by following schedules, attendance standards, and call handling expectations.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
Associate of Science - Associate of Science
Skills
Customer support
Data entry
Customer service
Verbal and written communication
Resolving issues
Inbound phone calls
Timeline
Patient Service Specialist
Vanderbilt University Medical Center
01.2022 - 06.2026Read More
Patient Clinical Assistant
Legacy Senior Solutions
09.2019 - 10.2026Read More
Call Center Representative
Sitel
2017 - 07.2019Read More
Northeast Mississippi Community College
Associate of Science from Associate of Science
Read More