Angelia Brittingham
Senior Living
Charlotte,NC
10
years of professional experience
Memory Care Director with 8 years of experience leading dementia care programs, resident-centered care plans, and staff scheduling. Strengths include client advocacy, medication management, and team training to support safe, consistent care.
Work History
Memory Care Director
8 Years 5 Months- Directed memory care programming aligned with dementia care standards and resident needs.
- Supervised memory care associates, reinforcing daily routines and resident support expectations.
- Coordinated individualized care plans with nursing, wellness, and family communication.
- Monitored resident assessments and updated service plans to reflect changing cognitive needs.
- Scheduled engaging activities supporting socialization, orientation, and quality of life.
- Ensured compliance with senior living policies, safety procedures, and documentation requirements.
- Conducted regular assessments of each resident''s cognitive status, adjusting their care plans accordingly to provide the most appropriate level of support.
- Trained associates on memory care approaches, redirection techniques, and compassionate communication.
- Partnered with leadership to improve consistency in resident care delivery and community operations.
Patient Service Representative - Work Study
1 Year- Verified patient demographics, insurance, and eligibility information for accurate registration.
- Scheduled patient appointments using clinic protocols and electronic health records systems.
- Coordinated front desk workflow to support timely check-in, check-out, and referral processing.
- Responded to patient inquiries by phone and in person with clear, professional communication.
- Assisted clinical staff with patient flow, administrative tasks, and service recovery needs.
- Monitored both inpatient and outpatient appointments in areas of responsibility
Education
Master of Science - Healthcare Administration
Skills
Dementia care expertise
Care planning
Medication administration
Cognitive assessments
Staff training
Recruiting and hiring
Client advocacy
Timeline
Memory Care Director
Senior Living
01.2018 - 06.2026Read More
Patient Service Representative - Work Study
Charlie Norwood VA Medical Center
01.2016 - 01.2017Read More
Liberty University
Master of Science from Healthcare Administration
Read More