Angelia Douthit
Okeechobee,FL
Summary
Driven professional with a proven track record in customer service and sales, notably at The Home Depot. Excelled in establishing strong relationships and exceeding sales quotas through meticulous attention to detail and a customer service-oriented approach. Demonstrated expertise in document preparation and data accuracy, achieving high client satisfaction and operational excellence.
Overview
20
20
years of professional experience
Work History
Professional Fishing Guide
Self Employed
09.2004 - Current
- Established positive relationships with tour members through fun and engaging conversation.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Demonstrated superior professionalism while interacting with customers and vendors.
Customer Service Representative
Marshalls Department Store
11.2023 - 04.2024
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Sales Representative
The Home Depot
05.2012 - 10.2018
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Achieved or exceeded company-defined sales quotas.
Education
Associate of Science - Business
Kent State University
New Philadelphia, OHPharmacy Technician - Pharmacy Technology
Ashworth College
Norcross, GA07.2021
No Degree - Insurance Adjuster
MileHigh Adjusters
Houston, TX07.2022
Skills
- Professional and mature
- Document Preparation
- Proofreading
- Data accuracy
- Meticulous attention to detail
- Work Prioritization
- Customer Service-Oriented
- Data Entry
Timeline
Customer Service Representative
Marshalls Department Store
11.2023 - 04.2024
Customer Service Sales Representative
The Home Depot
05.2012 - 10.2018
Professional Fishing Guide
Self Employed
09.2004 - Current
Associate of Science - Business
Kent State University
Pharmacy Technician - Pharmacy Technology
Ashworth College
No Degree - Insurance Adjuster
MileHigh Adjusters