Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelia Douthit

Okeechobee,FL

Summary

Driven professional with a proven track record in customer service and sales, notably at The Home Depot. Excelled in establishing strong relationships and exceeding sales quotas through meticulous attention to detail and a customer service-oriented approach. Demonstrated expertise in document preparation and data accuracy, achieving high client satisfaction and operational excellence.

Overview

20
20
years of professional experience

Work History

Professional Fishing Guide

Self Employed
09.2004 - Current
  • Established positive relationships with tour members through fun and engaging conversation.
  • Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
  • Demonstrated superior professionalism while interacting with customers and vendors.

Customer Service Representative

Marshalls Department Store
11.2023 - 04.2024
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests for products, services, and company information.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Customer Service Sales Representative

The Home Depot
05.2012 - 10.2018
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Achieved or exceeded company-defined sales quotas.

Education

Associate of Science - Business

Kent State University
New Philadelphia, OH

Pharmacy Technician - Pharmacy Technology

Ashworth College
Norcross, GA
07.2021

No Degree - Insurance Adjuster

MileHigh Adjusters
Houston, TX
07.2022

Skills

  • Professional and mature
  • Document Preparation
  • Proofreading
  • Data accuracy
  • Meticulous attention to detail
  • Work Prioritization
  • Customer Service-Oriented
  • Data Entry

Timeline

Customer Service Representative

Marshalls Department Store
11.2023 - 04.2024

Customer Service Sales Representative

The Home Depot
05.2012 - 10.2018

Professional Fishing Guide

Self Employed
09.2004 - Current

Associate of Science - Business

Kent State University

Pharmacy Technician - Pharmacy Technology

Ashworth College

No Degree - Insurance Adjuster

MileHigh Adjusters
Angelia Douthit