Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Work Availability
Interests
Hobbies
Timeline
Hi, I’m

Demetria Fraley

Administrative Assistant/Secretary Assistant
Knightdale,NC
Demetria Fraley

Summary

Outgoing Office Administrator with 15+ years of experience, applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere. Polite and attentive offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

20
years of professional experience

Work History

Racquel Wright
Raleigh, NC

Special Needs Caregiver
02.2015 - 12.2020

Job overview

  • Took special orders in person and over the phone in a friendly and upbeat attitude
  • Handled and maintained procedures and regulations keeping my office area clean at all times
  • Also making sure all items were in designated areas
  • Smiled and always took care of every single client & customer making sure their needs were exceptionally satisfied.
  • Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
  • Coordinated travel arrangements for employees including flights, hotels and car rentals.
  • Recorded minutes during weekly staff meetings.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Engaged individuals in recreational and leisure activities to promote socialization and improve quality of life.
  • Provided emotional support to enhance well-being and coping skills.
  • Worked with individuals with special needs to increase social skills and independence.
  • Offered respite care for families to support well-being and prevent burnout.
  • Administered medication to manage symptoms and promote healing.
  • Maintained confidentiality and privacy to protect individual's rights and well-being.
  • Prepared meals and snacks to provide proper nutrition and hydration.
  • Maintained clean and safe environment to prevent accidents and promote health.
  • Provided assistance to individuals with disabilities by helping with activities of daily living.
  • Communicated well both verbally and in writing with clients, guardians, and medical professionals.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Hire Quest Direct, LLC
Raleigh, NC

Office Administrative Assistant/Secretary's Assistant
11.2014 - Current

Job overview

  • Maintained the entire family's schedule and organized events
  • Answered a high volume of phone calls and email inquiries
  • Coordinated events and worked on ad hoc projects
  • Organized and attended meetings, including compiling all documents and reports ahead of time
  • Maintained appropriate filing of personal and professional documentation
  • Wrote reports, executive summaries, and newsletters
  • Sourced and ordered office equipment and supplies
  • Coordinated and planned vacations for the family
  • Executed basic banking and bookkeeping tasks
  • Oversaw the daily activities of clients' households while they are traveling.

L'OREAL INC.(CARSON PRODUCTS) DISTRIBUTION CENTER
Savannah, GA

Inventory Control Supervisor
05.2004 - 09.2007

Job overview

  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

A. PHILIP RANDOLPH INSTUTITE(NONPROFIT)
Raleigh, NC

Customer Service Office Assistant
08.2015 - 11.2018

Job overview

  • Edited and proofread documents for accuracy and completeness.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Compiled and analyzed data to produce reports.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

Johnson High School

High School Diploma

University Overview

Savannah Technical College
Savannah, GA

Associate Degree from Cosmetology Education/Estheticians

University Overview

  • Completed professional development in [Subject]

Skills

  • Strong interpersonal And Communication skills
  • Professional mature
  • Active Listening skills
  • Articulate Highly Organization
  • Prioritizing And Meeting Deadlines
  • Schedule and calendar management

Affiliations

Affiliations
  • Sister Share, The Encouraging Place, 2015
  • The Elite Dolls Of Faith, Where you are being Delivered of Today's Life Lessons, We go volunteer to help other women who are down on their luck and need help. We help provide that help with resources and other means to get them the help they need.
  • Safechild

Accomplishments

Accomplishments
  • Customer Assistance: Worked with company systems such as POS and diligently completed all assigned tasks, working overtime as Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
  • Sales: Consistently generated additional revenue through skilled sales techniques
  • Customer Interface: Greeted customers upon entrance and handle all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions, and orders
  • Multi-tasking: Cashiered with two cash registers at once in tandem to maximize customer flow

References

References
  • Michael McKinney- (919)-856-1399. Known- Past Boss & worked together over 9 yrs.
  • Tiffany Sabally-(984)-270-5189 Known & Worked over 3 yrs.
  • Rajonnie Wright-(919)-798-5589 Known over 10 yrs.Sister-In-Law.
  • Shekish Greene- Known over 5 yrs.
  • Nakia Pratt-(919)-333-4547- Work
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Love singing and dancing is 2 of Hobbies and

Hobbies

Hobbies

I love sing and also written all my sing myself and dancing with my beautiful children.they are my heart. I am also a hair stylist in my spare time.

Timeline

Customer Service Office Assistant
A. PHILIP RANDOLPH INSTUTITE(NONPROFIT)
08.2015 - 11.2018
Special Needs Caregiver
Racquel Wright
02.2015 - 12.2020
Office Administrative Assistant/Secretary's Assistant
Hire Quest Direct, LLC
11.2014 - Current
Inventory Control Supervisor
L'OREAL INC.(CARSON PRODUCTS) DISTRIBUTION CENTER
05.2004 - 09.2007
Johnson High School
High School Diploma
Savannah Technical College
Associate Degree from Cosmetology Education/Estheticians
Demetria FraleyAdministrative Assistant/Secretary Assistant