Brandon Jones
Knightdale,NC
Summary
Experienced professional with a strong background in proficient documentation, as well as multiple system navigation. Developed skills through roles at Conduent Business Services and Sunstates Security. Adept in analyzing situations and taking decisive actions to ensure successful outcomes and client satisfaction. Skilled in Microsoft Office and meeting data entry goals, to ensure optimum client satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Experience Associate IV
Conduent Business Services
12.2013 - Current
- Increased efficiency and performance by ensuring precise documentation when closing cases and tasks.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Entered data into various computer systems accurately using Microsoft Office 365.
Security Officer
Sunstates Security
03.2023 - Current
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
High School Diploma -
Columbus State Community College
Columbus, OHSkills
- Report generation
- Microsoft Office 365
- Computer proficiency
- Data entry
- Microsoft Excel
- Excellent Typing
- Meticulous attention to detail
- Error identification
- Independent worker
- Customer Service-oriented
Timeline
Security Officer
Sunstates Security
03.2023 - Current
Customer Experience Associate IV
Conduent Business Services
12.2013 - Current
High School Diploma -
Columbus State Community College
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