Shanice Gibson
Land O' Lakes,FL
Summary
Highly motivated college graduate seeking to leverage formal education and experience in the Criminal Justice industry to launch career.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
Concentrix
09.2019 - Current
- Manage variety of customer service calls and administrative tasks to resolve member issues quickly and efficiently.
- Inform members on program guidelines and reward benefits.
- Answered members questions and addressed concerns while providing excellent client service with positive and professional attitude.
- Ensured data integrity and confidentiality by observing strict State Plan guidelines, eligibility requirements, and adhered to HIPPA/PHI Laws.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities
Education
Bachelor of Science - Criminal Justice
University of Central Florida
Orlando, FL05.2024
Associate of Arts - Criminal Justice
Tallahassee Community College
Tallahassee, FL05.2019
Skills
- Conflict Resolution
- Data Collection
- Call Documentation
- Policies and Procedures Adherence
- Organizational skills
- Microsoft Office Suite
- Customer Service
- Report Generation
Certification
Certified Notary Public, 09/01/24, 09/01/28
Timeline
Customer Experience Associate
Concentrix
09.2019 - Current
Associate of Arts - Criminal Justice
Tallahassee Community College
Bachelor of Science - Criminal Justice
University of Central Florida