Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shanice Gibson

Land O' Lakes,FL

Summary

Highly motivated college graduate seeking to leverage formal education and experience in the Criminal Justice industry to launch career.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Experience Associate

Concentrix
09.2019 - Current
  • Manage variety of customer service calls and administrative tasks to resolve member issues quickly and efficiently.
  • Inform members on program guidelines and reward benefits.
  • Answered members questions and addressed concerns while providing excellent client service with positive and professional attitude.
  • Ensured data integrity and confidentiality by observing strict State Plan guidelines, eligibility requirements, and adhered to HIPPA/PHI Laws.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities

Education

Bachelor of Science - Criminal Justice

University of Central Florida
Orlando, FL
05.2024

Associate of Arts - Criminal Justice

Tallahassee Community College
Tallahassee, FL
05.2019

Skills

  • Conflict Resolution
  • Data Collection
  • Call Documentation
  • Policies and Procedures Adherence
  • Organizational skills
  • Microsoft Office Suite
  • Customer Service
  • Report Generation

Certification

Certified Notary Public, 09/01/24, 09/01/28

Timeline

Customer Experience Associate

Concentrix
09.2019 - Current

Associate of Arts - Criminal Justice

Tallahassee Community College

Bachelor of Science - Criminal Justice

University of Central Florida

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