Results-driven professional specializing in event coordination and customer service. Proven ability to enhance team collaboration and optimize service delivery by leveraging customer feedback and aligning strategies with sales objectives.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
customer experience associate
Earls Kitchen + Bar
Miami
04.2025 - Current
Managed customer inquiries and resolved complaints effectively and promptly.
Assisted in menu presentations to highlight seasonal offerings for guests.
Utilized point-of-sale systems for processing orders and payments efficiently.
Analyzed customer service metrics to develop strategies for service improvement.
Collaborated with sales and marketing teams to align customer service strategies with business goals.
Administrative Coordinator
The Stretching company
miami
04.2020 - Current
Managed inventory of stretching supplies and ordered necessary materials.
Provided assistance during special projects or events as needed.
Coordinated internal meetings, including scheduling, logistics, and catering.
Maintained accurate records of employee attendance, vacation requests, absences.
guests services associate
Moxies Bar & Grill
miami
06.2024 - 06.2025
Assisted in managing food and beverage orders efficiently.
Collaborated with team members to enhance guest experiences.
Supported training of new staff on operational procedures.
Provided customer service support for inquiries, complaints, and returns.
Trained new associates on store operations, policies, and procedures.
VIP host
potbellys
Tallahassee
01.2020 - 06.2023
Welcomed and engaged VIP guests to enhance their dining experience.
Coordinated special events and private parties for high-profile customers.
Provided exceptional customer service, resolving any issues promptly and effectively.
Developed relationships with repeat guests to foster loyalty and satisfaction.
Education
Bachelor of Science - Tourism And Hospitality Management
Florida State University
Tallahassee, FL
05-2025
Skills
Customer service
Event coordination
Inventory management
Team collaboration
Conflict resolution
Sales support
Certification
tips commercial on premise alcohol server training
Timeline
customer experience associate
Earls Kitchen + Bar
04.2025 - Current
guests services associate
Moxies Bar & Grill
06.2024 - 06.2025
Administrative Coordinator
The Stretching company
04.2020 - Current
VIP host
potbellys
01.2020 - 06.2023
Bachelor of Science - Tourism And Hospitality Management