Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elyssa kilmer

Miami Beach

Summary

Results-driven professional specializing in event coordination and customer service. Proven ability to enhance team collaboration and optimize service delivery by leveraging customer feedback and aligning strategies with sales objectives.

Overview

6
6
years of professional experience
2
2
Certifications

Work History

customer experience associate

Earls Kitchen + Bar
Miami
04.2025 - Current
  • Managed customer inquiries and resolved complaints effectively and promptly.
  • Assisted in menu presentations to highlight seasonal offerings for guests.
  • Utilized point-of-sale systems for processing orders and payments efficiently.
  • Analyzed customer service metrics to develop strategies for service improvement.
  • Collaborated with sales and marketing teams to align customer service strategies with business goals.

Administrative Coordinator

The Stretching company
miami
04.2020 - Current
  • Managed inventory of stretching supplies and ordered necessary materials.
  • Provided assistance during special projects or events as needed.
  • Coordinated internal meetings, including scheduling, logistics, and catering.
  • Maintained accurate records of employee attendance, vacation requests, absences.

guests services associate

Moxies Bar & Grill
miami
06.2024 - 06.2025
  • Assisted in managing food and beverage orders efficiently.
  • Collaborated with team members to enhance guest experiences.
  • Supported training of new staff on operational procedures.
  • Provided customer service support for inquiries, complaints, and returns.
  • Trained new associates on store operations, policies, and procedures.

VIP host

potbellys
Tallahassee
01.2020 - 06.2023
  • Welcomed and engaged VIP guests to enhance their dining experience.
  • Coordinated special events and private parties for high-profile customers.
  • Provided exceptional customer service, resolving any issues promptly and effectively.
  • Developed relationships with repeat guests to foster loyalty and satisfaction.

Education

Bachelor of Science - Tourism And Hospitality Management

Florida State University
Tallahassee, FL
05-2025

Skills

  • Customer service
  • Event coordination
  • Inventory management
  • Team collaboration
  • Conflict resolution
  • Sales support

Certification

tips commercial on premise alcohol server training

Timeline

customer experience associate

Earls Kitchen + Bar
04.2025 - Current

guests services associate

Moxies Bar & Grill
06.2024 - 06.2025

Administrative Coordinator

The Stretching company
04.2020 - Current

VIP host

potbellys
01.2020 - 06.2023

Bachelor of Science - Tourism And Hospitality Management

Florida State University
Elyssa kilmer