Angelia Douthit
Okeechobee,FL
Summary
Detail-oriented individual with exceptional communication and project management skills and proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing a full-time role working within the Construction-based industry as a Licensed OSHA-30 recipient.
I am organized and dependable who's track record is successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Home Depot
10.2024 - Current
- Resolved customer inquiries and complaints, ensuring a high level of satisfaction.
- Assisted in training new representatives on product knowledge and service protocols.
- Streamlined communication processes between departments to enhance customer experience.
- Utilized CRM software to track interactions and improve follow-up efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
USCG Licensed Fishing Guide & Service
Self Employed
09.2004 - Current
- Assisted in planning and organizing guided fishing trips for clients.
- Learned to use fishing equipment and safety gear effectively.
- Acquired knowledge on local fishing regulations and best practices.
- Engaged with clients to understand their preferences and ensure satisfaction.
Education
Associate of Science - Sociology
Kent State University
New Philadelphia, OHCompletion Certificate - 30-Hour Outreach For The Construction Industry
OSHA Outreach Training
Online07-2025
Certificate of Technical Studies - Estimatics And Policy Procedure
State Farm Insurance
Online Via The Best Claims Solution10-2024
Skills
- Service excellence
- Engaged listening
- Logical problem-solving
- Collaborative networking abilities
- Timely complaint resolution
- Active listening
Affiliations
American Legion Auxiliary
B.A.S.S.
Certification
CPR/AED/FIRST-AID
STATE FARM ESTIMATICS & POLICY
INSURANCE ADJUSTER
Timeline
Customer Service Representative
The Home Depot
10.2024 - Current
USCG Licensed Fishing Guide & Service
Self Employed
09.2004 - Current
Associate of Science - Sociology
Kent State University
Completion Certificate - 30-Hour Outreach For The Construction Industry
OSHA Outreach Training
Certificate of Technical Studies - Estimatics And Policy Procedure
State Farm Insurance
Reality-TV show Winner
Qualified as chosen as one of fifty people (US & CANADA) to participate in a 10-day fishing competition held on Lake Nippissing, Ontario Canada. I won the first day's competition and on the win the grand prize of $50,000 and pilot for my own TV show. This event was the first-kind centered around the fishing industry.