Angelia Gray
Fulshear,TX
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
25
25
years of professional experience
Work History
Cashier/Receptionist
Catalina Auto
Lake Charles, LA
06.2010 - 04.2018
- Operated cash register to complete sales transactions
- Processed customer payments to enhance transaction speed and accuracy
- Handled down payment processing to facilitate smooth transaction completion
- Assisted with billing issues to ensure customer satisfaction
- Scheduled client appointments to optimize daily operations
- Maintained cleanliness of lobby area throughout the day
- Answer Multi-line Phone
- Utilized fax machine for document transmission
- Organized and filed paperwork systematically
- Procured office supplies to maintain inventory
- Performed daily bank deposits accurately
- Issue License Plates
Team Leader/Supervisor
Convergys
Killeen, TX
01.2005 - 05.2010
- Managed daily operations in call center to ensure effective service delivery
- Handled incoming customer inquiries efficiently
- Answer Customers Questions
- Handled payment transactions for customer accounts
- Set up Auto Payments
- Explain Billing Statement
- Maintained customer loyalty through engagement initiatives
- Developed plans to retain customer accounts
- Coached agents on best practices to enhance customer interactions and service quality
- Assisted customers in purchasing mobile phones
- Implemented strategies to retain customers
- Identified and resolved equipment issues
- Supervised 25 agents, fostering a collaborative team environment to achieve performance goals
Customer Service Representative
Cingular Call Center
Fayetteville, NC
11.1992 - 12.2004
- Explained detailed billing inquiries to enhance customer understanding and satisfaction
- Identified and resolved technical issues for customers
- Provided effective solutions for customer inquiries to resolve issues promptly
- Executed service cancellation requests while ensuring customer satisfaction
- Promoted and facilitated service upgrades to enhance customer experience
- Recommended and sold equipment based on customer needs
- Established payment plans to accommodate customer budgets
Education
High school diploma -
Washington High School
Lake Charles, LASkills
- Cashiering
- Cash Handling
- POS
- Sales
- Retail Sales
- Upselling
- Front Desk
- Front Office Coordination
- Multi-line Phone Systems
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Data Entry
- Computer Skills
- Administrative Experience
- Time management
- Customer service
- English
Timeline
Cashier/Receptionist
Catalina Auto
06.2010 - 04.2018
Team Leader/Supervisor
Convergys
01.2005 - 05.2010
Customer Service Representative
Cingular Call Center
11.1992 - 12.2004
High school diploma -
Washington High School