Angelia Kennedy
Bowdon,GA
Summary
Dynamic leader with a proven track record at 1st Franklin Financial Corporation, excelling in strategic planning and relationship building. Mastered loan product expertise and led teams to surpass sales goals through innovative strategies and exceptional financial advising. Skilled in operations management and cash handling, consistently enhancing customer satisfaction and branch performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
1st Franklin Financial Corporation
Carrollton, US
10.2012 - 12.2024
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Provided training to new employees on company policies and procedures.
- Developed strategies for increasing customer satisfaction levels and improving service quality.
- Monitored daily operations of the branch, including sales, customer service, and inventory control.
- Performed financial transactions such as deposits, withdrawals, transfers, and loan payments.
- Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Prepared monthly reports on branch activity metrics such as number of accounts opened and closed.
- Researched industry trends in order to identify potential growth opportunities for the business.
- Supervised branch personnel and operations in the absence of the branch manager, keeping operations and workflows running smoothly.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Built client rapport through frequent individualized recommendations for financial products and services.
- Reviewed applications against established parameters to determine approval, rejection, or modification requirements.
- Networked within communities to identify and capitalize on business opportunities.
Store Manager
Complete Cash Holdings
06.2008 - 10.2012
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Updated POS system with new products and promotional offers.
- Trained and mentored associates to teach daily tasks and procedures.
Education
Certificate - Educational Administration
Central Texas College
Killeen, TX01.2010
Skills
- Employee Training
- Strategic Planning
- Cost Allocation Expertise
- Marketing Strategy Development
- Accounts Payable/Receivable
- Sales Management
- Administrative Oversight
- Loan application assessment
- Relationship building and management
- Financial Advising
- Operations Management
- Cash Management
- Strong leadership
- Loan product expertise
- Financial software
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
- Won office of the month many times, for meeting all requirements
- Met all requirements to receive maximum percentage for annual raise each year
- Took on office Manager role numerous times ,and was very successful at reaching all goals for the office and company.
Certification
Received Georgia Industrial Loan and Associates Certification
References
References available upon request.
Timeline
Assistant Branch Manager
1st Franklin Financial Corporation
10.2012 - 12.2024
Store Manager
Complete Cash Holdings
06.2008 - 10.2012
Received Georgia Industrial Loan and Associates Certification
Certificate - Educational Administration
Central Texas College
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