Angelia Lynch
Special Education Teacher Aide/ Receptionist
Copperas Cove,TX
Summary
Seeking Customer Service Representative role with 10 years of diverse experience. Proven track record in call center customer service, adept at handling escalating calls, processing payments, and scheduling appointments. Strong organizational and communication skills, with expertise in navigating computer systems and data management.
Also 20 years experience working in the classroom with special need children. Guiding and directing them in their assignments along with using accommodations in their IEP. I understand the importance of documentation the accommodations.
I have worked in the behavioral class setting. Escorting them to class and helping them build their self respect and confidence.
Striving to always maintain a positive environment.
Overview
33
33
years of professional experience
Work History
Substitute Teacher
CCISD
01.1997 - 01.1998
- Delivered engaging and effective instruction across various subjects and grade levels, adapting lesson plans to meet diverse student needs and ensuring a seamless continuation of learning in the absence of regular teachers.
Real Estate Agent
01.1993 - 01.1998
- Facilitated property transactions by effectively negotiating contracts, conducting market analysis, and providing expert guidance to clients, resulting in successful sales and satisfied clientele.
Receptionist (Front Lobby)
High School
12.2021 - Current
- Manages front desk operations by greeting visitors, answering phone calls, and directing inquiries to appropriate staff, ensuring a welcoming and efficient reception area.
Uber Driver
Uber
01.2018 - Current
- Provide safe and timely transportation services for passengers, ensuring a positive customer experience.
- Deliver food efficiently while maintaining high standards of service and customer satisfaction.
Inclusion Teacher’s Aide
Unknown
01.2013 - 01.2020
- Assisted in the development and implementation of inclusive classroom strategies to support diverse learning needs, collaborated with teachers to adapt lesson plans, and provided individualized support to students with special needs to enhance their educational experience.
Self-Contained Classroom - Special Education
01.1999 - 01.2013
- Designed and implemented individualized education plans (IEPs) for students with diverse learning needs, fostering an inclusive classroom environment and collaborating with multidisciplinary teams to ensure student success.
Call Center Customer Service
GC Services
01.2010 - 01.2012
- Handled a high volume of customer inquiries and resolved issues efficiently, contributing to improved customer satisfaction and retention.
- Collaborated with team members to streamline communication processes, enhancing overall team productivity and service delivery.
Call Center Customer Service
GC Services
01.2006 - 01.2008
- Managed customer inquiries and complaints efficiently, resulting in a 20% increase in customer satisfaction ratings.
- Assisted in training new team members, improving onboarding efficiency and reducing training time by 15%.
Education
CDA – Child Development Associates Credential - undefined
Unknown
Associate of Science - Social Work
Central Texas College
Killeen, TX01.2014
Associates Degree - Social Work
Unknown
01.1997
Texas Real Estate License - undefined
Unknown
01.1996
High School Diploma - undefined
Lampasas High School
01.1983
Skills
Answering Phone
Navigation on Computer
Scheduling Appointment
Processing Payments
Handling Escalating Calls
Copy/Scan/Fax Machine
Organizational Skills
Entering Data
Retrieving Data
Content Creation
Communication
Creativity
Strategic Thinking
Timeline
Receptionist (Front Lobby)
High School
12.2021 - Current
Uber Driver
Uber
01.2018 - Current
Inclusion Teacher’s Aide
Unknown
01.2013 - 01.2020
Call Center Customer Service
GC Services
01.2010 - 01.2012
Call Center Customer Service
GC Services
01.2006 - 01.2008
Self-Contained Classroom - Special Education
01.1999 - 01.2013
Substitute Teacher
CCISD
01.1997 - 01.1998
Real Estate Agent
01.1993 - 01.1998
CDA – Child Development Associates Credential - undefined
Unknown
Associates Degree - Social Work
Unknown
Texas Real Estate License - undefined
Unknown
High School Diploma - undefined
Lampasas High School
Associate of Science - Social Work
Central Texas College