Lorena Martinez
Fabens
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
24
24
years of professional experience
Work History
Substitute Teacher
Fabens ISD
Fabens
01.2023 - Current
- Developed and implemented lesson plans to foster student engagement, managed classroom behavior, and collaborated with school staff and parents to support student learning.
- Managed classroom environment, took attendance, and assigned classwork and homework to ensure educational continuity.
- Supervised classrooms across Elementary, Middle, and High School, ensuring a safe and productive learning atmosphere.
- Maintain a positive learning environment.
Customer Service Representative
Maximus
El Paso
06.2024 - 01.2026
- Supported Health Texas (HHSC) by providing customer care and benefit enrollment services via telephone, IVR, and web-based portals.
- Answered incoming calls from consumers, including the general public and enrollees, adhering to performance standards and policies, and maintaining confidentiality and privacy protocols.
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and ensured accurate information entry.
- Provided product information and guided customers through processes.
Assistant Manager
Midwest Finance
Fabens
06.2023 - 02.2024
- Supported store manager in managing branch operations, including lending and loan collection.
- Collection calls daily, chased past due accounts.
Customer Service Rep
Conns Home Appliances
El Paso
07.2020 - 12.2022
- Work Setting: Remote
- Delivered quality service and information about products to inbound callers, enhancing customer understanding.
- Inquiring about a repair
- Resolving an issue call
- Respond to incoming calls from customers in a professional and efficient manner.
- Maintained comprehensive knowledge of brand products, policies, and procedures to effectively coach customers.
- Utilized multiple systems and tools to manage customer calls, ensuring efficient resolution of inquiries.
Caregiver
Care Home Health
El Paso
03.2008 - 10.2019
- Delivered companionship, prepared meals, assisted with personal care, performed light housekeeping, facilitated transfers, and provided transportation for errands.
Shift Manager
McDonalds
Fabens
02.2002 - 01.2006
- Train employees, coach and create work schedules and assignments.
- Uphold company standards and compliance requirements for operations and cleanliness of all areas.
- Handled Bank deposits, documented employee hours and inventory.
- Supervise and train team members to provide exceptional service.
- Supervised productivity and labor.
- Completed through opening, closing and shift change functions to maintain operational standards each day.
Education
Diploma -
Fabens High School
Fabens, TXSkills
- Patience
- Organizational skills
- Attention to detail
- Problem-solving in high-pressure situations
- Phone communication
- Phone answering
- Ability to type efficiently
- Organization and work prioritization skills
- Proficient in utilization of Teams
- Proficient in Windows and/or Mac
- Ability to handle 100 calls a day
- Handle multiple repetitive calls
Additional Information
Ability to type efficiently, Organization and work prioritization skills, Proficient in utilization of Teams, Proficient in Windows and/or Mac, Ability to handle 100+ calls a day, handle multiple repetitive calls.
Languages
Bilingual
Timeline
Customer Service Representative
Maximus
06.2024 - 01.2026
Assistant Manager
Midwest Finance
06.2023 - 02.2024
Substitute Teacher
Fabens ISD
01.2023 - Current
Customer Service Rep
Conns Home Appliances
07.2020 - 12.2022
Caregiver
Care Home Health
03.2008 - 10.2019
Shift Manager
McDonalds
02.2002 - 01.2006
Diploma -
Fabens High School