Angelia Riley
Corbin,KY
Summary
Motivated Academic Advisor with exceptional written and verbal communication skills. Successful at guiding students through course registration steps, course selection and academic planning. Expertise in goal setting and active listening. Motivational and positive Academic Advisor with success effectively instructing all students to succeed in college educational programs using proven teaching methods. Advises incoming freshman and upperclassmen in decisions on class registration, achievement and career goals. Caring Academic Advisor with a 20-year background. Exceptional expertise in academic support techniques, procedures and plans. Skilled in establishing trust and influence in students. In-depth knowledge of all academic majors and requirements.
Overview
26
26
years of professional experience
Work History
Academic Advisor III
Sommerset Community And Technical College
03.2021 - Current
- Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
- Provided support and guidance to students experiencing academic and personal troubles.
- Developed strong relationships with students, providing mentorship and fostering personal growth.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Enhanced student success by developing and implementing comprehensive academic plans.
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Provided ongoing support for students experiencing academic difficulties, resulting in improved performance.
- Assisted students in selecting courses to align with interests and abilities.
Precertification Specialist
Baptist Health Corbin
04.2015 - 03.2021
- Mitigated potential delays in service delivery through proactive identification of potential roadblocks within the precertification process.
- Reduced patient wait times for approval by diligently reviewing medical records and obtaining necessary documentation.
- Maintained strict adherence to HIPAA regulations by safeguarding confidential patient information during all aspects of the precertification process.
- Boosted efficiency within the team by regularly updating coworkers on changes in insurance policies or procedural requirements affecting precertifications.
- Elevated patient satisfaction by offering compassionate guidance and support during the often-stressful precertification process.
- Developed comprehensive knowledge of various insurance plans, policies, and coverage limitations to provide accurate guidance to patients and providers.
- Continuously expanded personal knowledge of industry regulations and updates through ongoing professional development, ensuring accurate and up-to-date expertise in the precertification process.
- Expedited treatment commencement by promptly acquiring authorizations for medically necessary services within required timeframes.
Assistant to the President
Hazard Community And Technical College
01.2004 - 09.2014
- Assisted in budget management by tracking expenses, processing invoices, and helping develop annual budgets for the President''s office.
- Maintained confidentiality with sensitive information, ensuring secure storage and discretion at all times.
- Coordinated resources and logistics for special projects, ensuring timely completion and alignment with organizational goals.
- Enhanced efficiency by coordinating meetings, schedules, and travel arrangements for the President.
- Improved workflow by maintaining an organized filing system for documents, reports, and records related to the President''s duties.
- Handled complex scheduling needs efficiently to maximize time availability for both internal meetings and external engagements involving the president.
- Facilitated interdepartmental collaboration through effective communication and coordination of tasks related to presidential initiatives.
- Managed competing priorities effectively while providing administrative support during high-pressure situations such as board meetings or accreditation visits.
Dental Office Manager
Dr. Greg R. Baker, JR. DMD
01.1998 - 03.2004
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Supervised and led team of dental hygienists and support staff of 8.
Education
Master of Science - Administration
Union College
Barbourville, KY05.2021
Bachelor of Arts - University Studies
Morehead State University
Morehead KY05.2013
Skills
- Excellent oral and written communication
- Student Development
- Knowledge of academic policies
- Administrative abilities
- Career Counseling
- Academic Counseling
- Curriculum requirements expertise
Timeline
Academic Advisor III
Sommerset Community And Technical College
03.2021 - Current
Precertification Specialist
Baptist Health Corbin
04.2015 - 03.2021
Assistant to the President
Hazard Community And Technical College
01.2004 - 09.2014
Dental Office Manager
Dr. Greg R. Baker, JR. DMD
01.1998 - 03.2004
Master of Science - Administration
Union College
Bachelor of Arts - University Studies
Morehead State University
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